A user asked if port 40705 needed to be opened between monitors and IGEL devices for Remote DX. It was suggested that no firewall rules were necessary, and the user was given the steps to deploy the Remote DX plugin and configure the virtual channel in order to view Remote DX metrics. It was also suggested for the user to test on a laptop/PC. The user then asked for the cuepux_srv_dll which was not immediately found.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
Tackling Peak User Input Delay (secs) with ControlUp
Trentent gave advice seeking to identify why application performance on physical machines had a peak user input delay up to 15 seconds - the default trigger priority boost for processes has a threshold of 300ms. Edge DX was installed and CPU spikes were not observed. It was fixed in the Beta 2 for Windows and can be due to any number of causes such as latency with proxies and disk issues. User input delay can be inspected with the newest agent.
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Read the entire article here...
Trouble Adding Host to ControlUp Console
A user had trouble adding a host in the Console, receiving the error "The RPC server is unavailable". Suggestions included checking all necessary firewall ports were open and unchecking the 'Deploy agent automatically' setting in the agent settings, which solved the issue. It is advised that the latest version of .Net Framework (4.8) is installed to ensure compatibility. The latest On-prem version of ControlUp available is 8.7.0.24.
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Read the entire article here...
Is there a Logout Duration Script like the Logon Duration Script in ControlUp?
We all appreciate the Analyze logon duration script, but is there an equivalent for logout duration?
Thanks in advance, cheers
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Read the entire article here...
Tracking Stress Levels of Delivery Groups in ControlUp
A user asked about a metric that would help track stress levels of delivery groups for computers, but they couldn't find anything similar under folders. Another user suggested that the load was determined by the number of sessions the server can handle. The user thanked the other user for their insight and mentioned their drive with page file and RAM cache can only host 7-11 users on different sites.
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Read the entire article here...
Error 94 in FSLogix Log Parser Script
Users were having issues with the FSLogix log parsing script, showing an error in line 94. It was found that changing the line to include a '+' would solve the issue, which @member then confirmed. The update has been pushed to production, and the issue is now resolved.
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Read the entire article here...
Troubleshooting Greyed Out Hosts and Datastores in ControlUp On-Premise Trial Version
A user asked about greyed out hosts and datastores in a trial version of ControlUp on-premise. After asking questions, it was discovered that the service account for the SQL DB had misconfigured and expired. After being fixed, the user was able to drill down and up again.
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Read the entire article here...
Troubleshooting a Trigger to Delete Profiles in ControlUp
A user was trying to set up a trigger that would delete profiles older than one day if disk space drops below 10%, but the trigger wouldn't run. It turned out that it needed to be set up to delete at an exact threshold (e.g., 10%), and not a range (e.g., 9% to 11%). The user enabled an email alert to confirm the CU was picking up the trigger, and adjusted the settings so it would run below their personal threshold.
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Read the entire article here...
Troubleshooting Error “File… is not digitally signed… see about_Exectin_Policies…” in ControlUp
The user was running an Analyze Logon Duration script against two different VDI environments but was receiving an error message relating to the execution policy not being set correctly with the W2K12 PVS. Modifying the GPO was explored but it was ultimately discovered that the script was incorrectly signed because of a space being added at the end of the file. Suggestions were made to double-check scripts if modified by colleagues. ControlUp SBAs and an update to W2K19 were also mentioned.
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Read the entire article here...
How to Kick off Windows Systemreset Command from ControlUp Edge DX?
A user wondered if there was a way to kick off the Windows "systemreset -factoryreset" command with a script from Edge, as an alternative to the user going into recovery mode, but it seems that a prompt is required which will be unanswered if the user is not logged on. The user would not like to automate this process and the solution may not be worth the effort required to make it 100% safe.
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Read the entire article here...