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ControlUp Community Training & Support Archives

All training and support-related archives from inside the ControlUp Community on Slack.

How to Troubleshoot ‘Request Timed Out’ Error When Implementing ControlUp’s High Latency Analysis Script

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A user asked for help with a script found at https://www.controlup.com/script-library-posts/analyze-high-latency-issues/, which was running the full 5 minutes before timing out. A member suggested to change the endpoint IP to the public one if the client is on the same network or at least pingable, but noted that most home firewalls will not allow ping so it will likely time out.

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What command is executed when you right click on a proces and “kill process”?

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When right-clicking on a process and selecting "kill process" using the RT Console, the user asked what command is being executed. They needed to create an automated action to kill winlogon.exe, which is preventing sessions from logging out. It was suggested that they use the Powershell Cmdlets for SOLVE Actions, as found in the ControlUp documentation. Alternatively, a stop-process force or taskkill can be used as part of a logoff trigger.

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How to Select Storage Region and Understand Security in ControlUP (Cloud)?

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A user asked about setting up ControlUp Cloud - the default regional location depends on the user's location and can either be the US or EU. Historical data loss will occur if migration to a different region is requested. The region specific locations are US-East-1 (N. Virginia) and EU-central-1 (Frankfurt). There might also be some customers on eu-west-1 (Ireland). Any client identifiable information should be discussed with the sales team.

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How to Collect and Transfer Non-Native ControlUp Data for PowerBI Visualization?

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A user asked if it was possible to automatically capture user data from endpoints, store it in a csv located in a central shared location, and present it using PowerBI. Both Wouter and someone else responded to confirm that this is possible, though code cannot be shared from outside a customer's environment. The best suggestion is to create a scheduled trigger or a user logon trigger to continuously capture data and aggregate it into one master csv.

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Why is the ‘NIC Dropped Receive Packet’ Counter Fluctuating in RDS and How Can I Troubleshoot This Issue?

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The user was troubleshooting RDS performance issues and noticed that the NIC Dropped Receive packet counter went up and down on some servers. It was discovered to be from the HyperV host and was found under Performance Counter > Network Interface > Packets Received Discarded. Title: Troubleshooting RDS Performance Issues with HyperV Host Network Packets

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Error Code 40005 When Enabling SAML Authentication for ControlUp Solve

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A user reported an error code 40005 when trying to enable SAML authentication for Solve, and the Azure authentication is successful. They asked how to adjust the mapping. According to the error message, the user was advised to check for certificates and configurations, as outlined in the article on SAML-SSO-for-Solve at https://support.controlup.com/docs/saml-sso-for-solve.

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