When setting up a new installation, the monitor deployment hung when the customer was using Crowdstrike AV - however, there are no firewalls in between. It was suggested that Crowdstrike was blocking the monitor from starting and asked if there are any exclusions that need to be taken, to which the ControlUp URL for AV exclusions was provided. The URL for AV exclusions is https://support.controlup.com/docs/av-exclusions-for-ControlUp.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
Running Scripts with Administrative Privileges Through an SBA
A user asked about running a script with administrative privileges through an SBA. It was confirmed that the SBA runs in the system context on the remote machine, so administrative rights should already exist. A workaround of utilizing scheduled tasks was suggested, however the user mentioned that this was too complicated to get through their security team, and proposed the option to use shared credentials. It was mentioned that shared credentials can be used while copying files and to utilize a service account with admin rights when performing software installations.
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Read the entire article here...
Troubleshooting Video Latency on Non-Persistent VM with ControlUp
A user asked about troubleshooting video latency on a non-persistent VM, and it was suggested to use User Session Details in Solve as the best starting point. If Remote DX was installed, they can also watch session relevant latency, CPU, RAM and other metrics in a single place. Script Action can be used for advanced data collection. The Network Latency graph may be legit, but there was a known issue with the Linux RDX plugin. A new beta version which fixes this issue will be available soon. After sifting through the data, 3.75GB of RAM usage was found - they will look at adjusting graphics settings with Horizon View.
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Read the entire article here...
CPU Data Points Not Showing Any Service Processes in ControlUp
A member reported an issue where the data points on the CPU graph do not show any service processes. This is happening on all of Eugene's devices running Windows and macOS. ControlUp's support will check the issue and reach out to Eugene with a support ticket.
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Read the entire article here...
Investigating Logic Monitor Hack Fallout with ControlUp Endpoints Isolated
In response to the Logic Monitor Hack in a development Org, the endpoints NICs have been disconnected to isolate them from each other and the internet, which may last for a total of 5 days. To investigate potential fallout, the new DEX console has been accessed and some Scoutbees have been disabled. ControlUp Monitors will not be collecting data as all endpoints have been isolated. For edge dx devices, these will keep collecting data while offline, and will ship that out once they have connection.
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Read the entire article here...
Tracking Unused Desktop Pools in Solve with ControlUp
A user asked about tracking unused desktop pools in Solve - ControlUp offers a Session Count report which tracks usage over time and allows the user to look back for up to a year. The report provides quick insight into usage of Desktop Pools. An additional option is to setup a trigger to log users off after a set time of inactivity.
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Read the entire article here...
Sivan’s “Did You Know”: ControlUp Academy Announces New Training & Learning Option
ControlUp Academy recently announced a new way to train and learn, with one-on-one sessions available with Eugenia. Users are encouraged to join the open office hours at https://cuacademy.controlup.com/open-office-hours/ and take a look at the announcement in the ControlUpCommunity slack at https://controlupcommunity.slack.com/archives/C0471F57H7S/p1693497325485949.
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Read the entire article here...
Troubleshooting Analyze Logon Duration “Gap” Time with FSLogix Integration
Members discussed troubleshooting Analyze Logon Duration "Gap" time using product version 8.8 and FSLogix integration. It was suggested to use the 'Disk Mount Time' column in the console to look for any patterns among machines and certain file shares. Isolating the user to one server and running procmon with the ALD script could help narrow down 'the needle in the haystack'. This could reduce lines of code to a few 100k.
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Read the entire article here...
Troubleshooting 0% CPU for Edge DX Endpoints
An issue arose where all CPU was 0% for a group of Edge DX endpoints with no data in the process_stops data index. It was postulated that a collection issue was the root cause, and as a first step the user was encouraged to restart the SIP agent and check the application event log.
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Read the entire article here...
Error “Configuration Import failed” in ControlUp
When creating a new tenant, users received the error "Configuration Import failed". This was backed up by the event viewer and was later found to be an issue with the central configuration database. The issue has now been resolved. For more information visit: https://controlupcommunity.slack.com/archives/C04L8ACC4Q4/p1693233582114699
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Read the entire article here...