When attempting to use Remote Assistance from the console, a file with no association appears. It is not possible to use the console on Server machines. Enabling the desktop experience feature may help. There is also a scripted action called "Shadow session" to enable it properly, however group policy values and administrator access to the target machine may be required. More information can be found at https://www.controlup.com/script-library-posts/shadow-session/.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
Troubleshooting ControlUp Solve / Edge Access for Help Desk Guys
A user had setup ControlUp Solve / Edge access for help desk guys, however they weren't seeing the same controls on their Edge machines as the user could. Checked permissions as a suggestion, the user found that the permissions were set under Edge DX. They only had the viewer role, which resolved the issue. Access can be found in Edge via Solve Configuration > Access Control, and Solve has manager & non-admin security policies.
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Read the entire article here...
How is ControlUp Remote DX licensed?
how is remote dx licensed?
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How to Execute Scripts in ControlUp
The user asked about executing scripts in ControlUp - this can be done with an MFA authenticated token or API Key. Dennis has the Powershell to do this, and Wouter advised combining specific scripts and tags examples to do this. Developer mode was suggested as a helpful trick to learn.
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Read the entire article here...
Is there a 5000 row limit to data returned via ControlUp API?
A user asked about the row limit of data returned via the API - they needed to use Export to CSV for 65k max. To retrieve this data, the user should add to the end of the URL, 'export=true'. Thanks to Wouter, the user now knows how to gain this data.
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Syncing Between AD and ControlUp
A user asked about putting in place a sync between AD and ControlUp and wondered what the folderpath attribute should look like in their case. The universal sync script is the replacement for the CVAD script, and should be used for EUC. It was suggested to add an introductory section comparing the AD Sync and EUC Sync to the documentation, which the team is now doing. The link in the EUC Sync documentation was removed due to being deprecated. The updated documents can be found at https://support.controlup.com/docs.
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Where to Find Logon Duration Metrics with “Disk Transfer”?
A user was looking for a view of logon duration metrics where "disk transfer" was displayed in a bar graph. It was suggested to check the historical views for the session. After additional further investigation, the user discovered it only showed when the endpoint had Remote DX installed. It should not depend on Remote DX and is usually located in the Sessions overview.
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Setting up ControlUp SMTP on ControlUp
A user asked for help setting up ControlUp SMTP, including what the Server Address should be. It should be the email address of the local machine, while Google needs to be configured. It was suggested to use "CUAlerts@yourdomain.com" as the Sender address, with the server name being the local SMTP server and the port at 25. A helpful Google document at https://support.google.com/a/answer/176600?hl=en#:~:text=%20Set%20up%20SMTP%20relay%20service%20%201,following%20the%20steps%20in%20SMTP%20relay%3A...%20See%20More was provided.
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Investigating Network/Internet Connection Drops with ControlUp Latency Report
The user asked about a graph showing gaps in latency numbers which indicates a drop in the clients network/internet connection. It was suggested to set up Scoutbees and monitor wifi as part of the issue resolution. Having 3 targets in the latency report and seeing gaps in the same spot for all 3 targets could point to an issue with the user's cable, router, modem or ISP. ControlUP traceroute info might also be helpful.
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How to View Citrix RTT in ControlUp Solve and Edge?
A user asked if Citrix RTT can be seen in ControlUp Solve / Edge. The RTT column is for Blast/RDP, while ICA users should use the "Latency Last" metric. User Input Delay may be the equivalent metric for Citrix RTT, as detailed in ControlUp's blog: https://www.controlup.com/resources/blog/entry/controlup-automation-user-input-delay-vs-citrix-ica-round-trip-time-rtt/.
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Read the entire article here...