The user asked if high page faults for the ControlUp Agent was a cause for concern. It could be, if it were hard faults rather than soft faults, and this might be more likely if it was a data collector in a busy environment. VMMap could be used to capture a memory snapshot for further understanding.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
Obtaining a ControlUp License for a Test Environment
A user asked if they could obtain a license for a test environment when they already had a production license. They were informed that a free trial license can be obtained with a new org. If the test environment is on the same domain of the production, they can just use a separate org for the same license. If the test environment is on a different domain, they would need to contact the sales team with their query. They were also informed about the Expert Program at https://www.controlup.com/products/controlup/expertprogram/, which they can get in touch with @member about.
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Read the entire article here...
Does ControlUp Support Nutanix Files?
A user asked if ControlUp supports Nutanix Files, and it was mentioned that while Nutanix Files specific metrics cannot be seen, AHV can be added for lots of storage information. EdgeDX from ControlUp is a different product and cannot be installed on an FSVM. It was suggested that adding Nutanix CE CVM nodes & Prism Central VM’s to ControlUp via Retouw.nl could give some insights. Furthermore, CIFS shares or SMB Protocols can be tested for availability using ScoutBees or a scheduled trigger that starts an SBA and alerts if anything fails.
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Read the entire article here...
ControlUp Scoutbees List of IPs to Allow
A user asked for a list of IPs to allow for Scoutbees and ControlUp provided a link to the relevant cloud locations at https://support.controlup.com/docs/cloud-locations-used-by-controlup-products#scoutbees, resulting in humorous exchanges between team members.
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Read the entire article here...
Troubleshooting Scheduled Task with PS1 on Intune Laptop
A user encountered an issue pushing a PS1 to a remote Intune laptop to create a scheduled task. Suggestions to include code to set the output encoding to ensure non-ASCII characters are captured, and to set the principal for the task to run as system were offered. The user ultimately found success in adding code to set the principal for the task.
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Read the entire article here...
How to show only devices that have Zoom installed and allow to push a custom script via ControlUp Edge DX?
The user asked how to identify which devices have Zoom installed so they can bulk select and push a custom script. It was suggested that they check the Installed Applications report on ControlUp Edge DX, and in the new Devices 2.0 dashboard they will be able to filter devices by installed application and then bulk select to push the custom script. The installed applications/versions are updated on the desktop daily but can be forced by deleting the HKLM\SOFTWARE\Avacee\SIP\ScriptLastRunTimes value.
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Read the entire article here...
Changing the Certificate on the IOP Server
The user asked how to change the certificate on the IOP server - he received a .PEM file without private key and was suggested to refer to the following documents: https://support.controlup.com/docs/solve-on-premises-configuration and https://support.controlup.com/docs/insights-on-premises-replace-certificate. Finally, the certificate was implemented and the user noted that the IOP server correctly presented it but not the Splunk side.
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Read the entire article here...
Not Receiving Any Disk Metrics in ControlUp
The user asked why disk metrics were not showing up, checked if the machines had the Agent connected, and discussed setting triggers for the C drive. Another member encountered Prefmon and language pack issues, and put in a ticket. The trigger settings were discussed as well. Title: Troubleshooting Missing Disk Metrics with ControlUp Agent
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Read the entire article here...
ControlUp Licensing and License Pooling
The user asked about ControlUp licenses - there are concurrent licenses based on the number of opened sessions, and pooling is used to keep track of license usage. For VDI, licenses are counted for each powered on machine. More information on this can be found in the pricing page on the ControlUp website (https://www.controlup.com/pricing/).
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Read the entire article here...
Customizing Stress Levels in ControlUp
The discussions covers customizing stress levels in the legacy console, with default settings of going yellow/red at low levels. Changing the duration of yellow/red time can be to 30 seconds, and the back to green level is hard-coded.
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Read the entire article here...