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ControlUp Community Training & Support Archives

All training and support-related archives from inside the ControlUp Community on Slack.

Troubleshooting Horizon Maintenance Mode Status Display in Real-Time DX

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The user asked if the Real-Time DX should show machines with their Horizon Maintenance Mode Status for easy filtering, but the column didn't reflect a state change as expected. The RT console must be connected to the Horizon Connection Brokers API in order to display this information - this was confirmed by two other users, who had both made the same mistake previously. The link for integration can be found at https://support.controlup.com/docs/horizon-integration.

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Does Edge DX Remote Control Leave a Trace afer Ending Remote Session?

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A user asked about remote control functionality in Edge DX and whether it leaves traces that the security department can pick up. @Member gave an explanation that the client used in the agent is a VNC client, but is secured and connected to other parts of the system via a web-socket. This means that the VNC client cannot be externally connected, thus not leaving traces.

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Troubleshooting an On-Premises 8.7 Issue with SOP Not Functioning

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A customer upgraded their On-Premises environment from 8.5 to 8.7 and introduced SOP 8.7, however it was not functioning. Possible fixes such as restarting ControlUp Monitor and SOP, changing the SSL cert, toggling "Ignore SSL Cert Errors", checking port 443, checking UserManagement logs, checking docker logs, creating a monitor log (Log4Net) and generating the key file again were suggested. They would also benefit from visiting https://support.controlup.com/v1/docs/cop-87-security-enhancement-for-monitor-sop-communication for further instructions.

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ControlUp Edge DX system requirements and AV exception documentation

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Someone was looking for system requirement and AV exception documents for Edge DX. The documentation available on Support Controlup showed AV exclusions for Controlup, which included one item needed for Edge DX. Powershell was found to be blocked by CarbonBlack, and it was suggested that Powershell should be allowed as Edge DX runs PS to gather metrics. It was also suggested that the Edge Docs be updated to reflect this, and that sipagent.exe should be whitelisted to allow Powershell to run.

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How to monitor a running service using ControlUp?

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ControlUp 8.8 will feature a service monitoring capability, as well as increased visibility and monitor health. Currently, services can be monitored using the real-time console, or by running a scheduled script. Previous versions have had issues with alerting, however in 8.7.0.655 stability has been greatly improved and weekly reboots have aided in this.

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How to use ControlUp Edge DX to create a report of installed BIOS versions of your devices?

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A user asked about creating a report to display machine name, model, and BIOS versions, and was advised to use Edge scripting and SIP DATA tags to convert WMI objects to JSON. To make sure the data is current, they were also advised to overwrite the data each time, and to use their own index. Certifications were also recommended. The article at https://support.controlup.com/docs/edge-dx-scripting-guide#example-for-powershell was provided for reference. The user ultimately managed to create the desired report.

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Do I Need To Include All Options when creating a Trigger in ControlUp?

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A user asked if they need to specify all options in a given trigger to be notified when the percentage of available machines goes below 49%. They do not need to include the session support, enabled, and maintenance mode metrics in the "To this state" field, as the trigger will look at metrics when the percentage falls below 49%. For a similar trigger, collection can help for the last 3 AND statements, and maintenance mode should be avoided as it gives a false level of availability.

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