A user asked about putting in place a sync between AD and ControlUp and wondered what the folderpath attribute should look like in their case. The universal sync script is the replacement for the CVAD script, and should be used for EUC. It was suggested to add an introductory section comparing the AD Sync and EUC Sync to the documentation, which the team is now doing. The link in the EUC Sync documentation was removed due to being deprecated. The updated documents can be found at https://support.controlup.com/docs.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
Where to Find Logon Duration Metrics with “Disk Transfer”?
A user was looking for a view of logon duration metrics where "disk transfer" was displayed in a bar graph. It was suggested to check the historical views for the session. After additional further investigation, the user discovered it only showed when the endpoint had Remote DX installed. It should not depend on Remote DX and is usually located in the Sessions overview.
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Read the entire article here...
Setting up ControlUp SMTP on ControlUp
A user asked for help setting up ControlUp SMTP, including what the Server Address should be. It should be the email address of the local machine, while Google needs to be configured. It was suggested to use "CUAlerts@yourdomain.com" as the Sender address, with the server name being the local SMTP server and the port at 25. A helpful Google document at https://support.google.com/a/answer/176600?hl=en#:~:text=%20Set%20up%20SMTP%20relay%20service%20%201,following%20the%20steps%20in%20SMTP%20relay%3A...%20See%20More was provided.
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Read the entire article here...
Investigating Network/Internet Connection Drops with ControlUp Latency Report
The user asked about a graph showing gaps in latency numbers which indicates a drop in the clients network/internet connection. It was suggested to set up Scoutbees and monitor wifi as part of the issue resolution. Having 3 targets in the latency report and seeing gaps in the same spot for all 3 targets could point to an issue with the user's cable, router, modem or ISP. ControlUP traceroute info might also be helpful.
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Read the entire article here...
How to View Citrix RTT in ControlUp Solve and Edge?
A user asked if Citrix RTT can be seen in ControlUp Solve / Edge. The RTT column is for Blast/RDP, while ICA users should use the "Latency Last" metric. User Input Delay may be the equivalent metric for Citrix RTT, as detailed in ControlUp's blog: https://www.controlup.com/resources/blog/entry/controlup-automation-user-input-delay-vs-citrix-ica-round-trip-time-rtt/.
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Read the entire article here...
How to schedule a report first of every month via ControlUp Scoutbees?
A user asked whether it was possible to send a monthly report with metrics for EUC environments using Scoutbees; it was suggested that this can be done with the API called Honeycomb and a link to the KB article was provided. It later emerged that the Honeycomb API is a beta version of Scoutbees and will be available soon.
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Read the entire article here...
How to: Service Account for a Monitor in ControlUp
A user asked about setting a service account for a Monitor - the user had already created the shared credential with the necessary permissions. The user was unsure if the Monitor needed an additional service account when performing actions requiring the 'Allow Log on as a Service' permission. It was clarified that the shared credential could be set as the Monitor service account / domain identity through the ControlUp Console. The user found the article 'User Permissions in ControlUp' (https://support.controlup.com/docs/user-permissions-in-controlup) helpful.
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Read the entire article here...
Script to Display Notice for CVAD Login
A user asked for a script or something to display a notice to a user when they login to a Citrix Virtual Apps and Desktops (CVAD) session. Two possible solutions were suggested: displaying the message in a graphical window, or using a classic 'Dr. Livingstone, I presume?' message.
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Read the entire article here...
Understanding Desktop Load Time in CU Insights for VDI Environments
The user asked for an explanation of the Desktop Load Time parameter in CU Insights for Citrix VDI environments - this is the average duration of the desktop initialization phase, including the Active Setup phase if it is the first time a user logs on to a Windows computer. The user also asked what can affect the duration and if any methods are available to fight the parameter and make the Logon Duration Score lower. Further information is available at https://support.controlup.com/docs/logon-duration-report and https://www.controlup.com/resources/blog/entry/troubleshoot-and-speed-up-windows-logons-in-desktop-virtualization-environments/.
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Read the entire article here...
Differences Between Solve and Insights by ControlUp
A user asked about the differences between ControlUp's Solve and Insights. The user was told that Solve is the main interface and Insights will be incorporated into Solve. The webinar https://www.controlup.com/webinars/webinar-optimize-your-daas-environment-with-controlups-next-gen-web-interface/haha is a good source for more information. The user was told that some reports and functions are not yet in Solve and there is a separate license for Solve.
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Read the entire article here...