A user asked about how ControlUp Edge DX determines missing patches and it was replied that Edge DX gets this information from what Windows Update is reporting. The user then ran winget which didn't show anything missing.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
Can Login Credentials be Passed Through Scoutbees?
A user asked if login credentials can be passed to the website via Scoutbees to test full site load. The user was suggested to use the HTTP/S test. The user gave feedback that they prefer the site load scout for its elements' load time statistics. The team thanked for the feedback and mentioned it will be taken into consideration when enhancing the product.
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Read the entire article here...
Can $(username) be Used as a Variable for Windows Event Alert Templates?
A user asked if $(username) could be used as a variable in an alert template for Windows events. This is not possible, but the value can be seen in the Incident pane if the variable is included in the trigger criteria. This was confirmed with testing. The Template variables can be found in Google Sheets.
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Read the entire article here...
Monitoring/Remediating VMware Horizon VDI with Triggers and Scripts
The user is looking for input on triggers and scripts to monitor/remediate VMware Horizon VDI environments. They recommended using a logon script triggered when a slow logon threshold is reached. Tuning the timing parameters and enabling extra logging is suggested.
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Read the entire article here...
Clarifying ControlUp Edge DX and Remote DX Use Cases
Paul asked for clarification between ControlUp Edge DX and Remote DX and their use cases. EdgeDX is a standalone agent and RemoteDX is a plugin to Citrix Workspace/Horizon Client. Paul wants to get data from sessions, and tested with Mac, where EdgeDX data was visible but not data was visible in session views. RemoteDX was installed but did not show data in the session view. Further testing and a ticket may be necessary. More information on the Virtual Channel configuration can be found at https://support.controlup.com/docs/remote-dx-known-issues.
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Read the entire article here...
How to Install Edge DX on macOS with WSS Agent
James suggested adding Edge DX application paths to an executable bypass list in order to communicate with the tenant correctly when Symantec WSS Agent or a similar web content/ proxy agent is installed on macOS. The application paths are usr/local/com.controlup.edgedx.agent, usr/local/com.controlup.edgedx.agentmanager, and /Volumes/ControlUp Edge DX. Support for tunneling URLs needed for the Agent Manager is not available on macOS.
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Read the entire article here...
What is your favorite Solve Feature/functionality?
The discussion focused on the Solve feature of ControlUp, particularly its topology view, per column filters, integration of components, RemoteDX graphical layout with Blue computer icon for direct access to physical endpoint, and script-based actions. It is also web-based and works on Macs.
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Read the entire article here...
Troubleshooting an Idle Sessions in Winlogon.exe
A user experiences an active but idle session they can't remove, despite trying to kill the processes in the console. Restarting Profile Management and checking AV exclusions have been suggested, as well as adding processes to Reg for Logoffmodules and using a Logoff Trigger. The parent process is Winlogon.exe. https://cuacademy.controlup.com/ can be accessed for further support.
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Read the entire article here...
How to get the Number of Machines in Maintenance Mode in a ControlUp Dashboard
The user looked for a metric to get the number of machines in maintenance mode for a dashboard. Currently, the "CVAD Maintenance Mode" metric displays if the machines are in maintenance mode or not, but "Available Machines" or "Available Delivery Groups" may be more useful, as they represent machines not in maintenance mode. A real count of maintenance machines or alternative metric adding availability while excluding "in use" would also be helpful. Custom widgets drilldown will soon be available.
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Read the entire article here...
Does ControlUp Scoutbee’s Support Okta MFA?
A user asked if ControlUp Scoutbee's supports Okta MFA with Netscaler Gateway using the EUC scout. It does not support MFA but can authenticate with Okta. Another user asked if MFA is in use and how it can be bypassed for the user used for testing.
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Read the entire article here...