A user asked if anyone had a working ControlUp script to analyze Outlook Add-in load time. The user was provided with a script that specified a path to the Outlook Add-in manifest file, created a new Outlook Application object, recorded the start time, loaded the Add-in, recorded the end time, calculated the load time, then displayed the result in seconds. The user thanked the other for the help.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
Renaming FSLogix Profiles with ControlUp Scripts
A user asked for a script that logs off a user and renames their FSLogix profile on the share. ControlUp suggested two ways to accomplish the task depending on group policy settings. If FSLogix is set for "Access network as computer," a script action executed in the machine context would work. If not, the ControlUp console user's permission needs to be granted on the profile share. A script would need parameters for the Session Id, FSLogix Profile Container Path, and User. The old profile will be renamed while the new one is created for the helpdesk to give users.
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Read the entire article here...
Following Up on User Responses with RTDX
A user asked if anyone uses a send message auto-action with RTDX in order to follow up on user responses, with the possibility of employing a "Happiness survey". Another user suggested looking into the "Super Message" action available in RTDX (https://support.controlup.com/docs/sessions-view).
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Read the entire article here...
Establishing a ControlUp Infrastructure Across Two Sites
A user sought advice on building a ControlUp infrastructure to monitor two geographically distant sites, separated by 2500 km/1500 miles. Experts suggested the user leverage the latest version (8.8) of the ControlUp Console and Optimization Pack, and place all the necessary components, including the Solve and Insight Pack, in the larger site once it is built and ready. It was also suggested that it might be possible to establish a temporary network in Site A to help facilitate easier movement of components. The ControlUp Academy can be found at https://cuacademy.controlup.com/.
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Read the entire article here...
Editing Analyze Drive Contents with TreeSize in ControlUp
A user wanted to use TreeSize instead of WinDirStat to edit the contents of the Analyze drive and was suggested to make a copy of the script and modify it to use the TreeSize exe. They retried running it from the command line and confirmed that TreeSize is running on the VDAs, although the user had not tried to run the scan exe from the user's VDA. The user has now confirmed that they have got it.
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Read the entire article here...
Requesting New Metrics for ControlUp Version 9.1
A user asked about getting Frames Per Second metrics from Citrix sessions in ControlUp. It was suggested that the user posts a User Voice item with the details of the request. After the user shared their connection to Citrix engineering, new metric data will be integrated into ControlUp version 9.1.
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Read the entire article here...
Troubleshooting Data Writes to Device Events in ControlUp
A user asked why their output was going to Device Events despite the configuration being set to write to an index. After a troubleshoot, they fixed the issue by using the standard ```Write-Output("### SIP DATA BEGINS ###") $output | ConvertTo-Json Write-Output("### SIP DATA ENDS ###")``` instead of their earlier code.
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Read the entire article here...
Improving Performance from ControlUp Real-Time Client
A user asked advice on how to help with the real-time client not using a minimum of 1.4 GB RAM, due to the in-ram database the monitors use. It was suggested to connect to the hypervisor and EUC sites only and drill into the machines to connect to the agent. Solve and the web portal are the paths forward, with the ability to open different views in different browser tabs or on multiple screens, as well as stream Session Activity Reports in Solve. The user also asked about the Session Client Report and it was suggested to manage the columns in the presets and to use the ability to share report configurations.
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Read the entire article here...
How To Get Full Reports of App Load Time in ControlUp
A user asked about getting full reports of Application Load Time in addition to the small graph found under Insights. It was suggested that the same report could be found in the Solve Web interface. The report is under 'Solve > Reports > App Statistics. Thanks to Sivan for the help.
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Read the entire article here...
Finding the Root Cause of Blue Screens with ControlUp
A user mentioned the "Top Blue Screen Events by Cause" report in ControlUp which shows event errors that caused the blue screen. Timothy's comment also explained that the users can click on the items in the chart to go directly to the Microsoft documentation for the relevant error. These reports are a useful tool to find the root cause of blue screens. https://controlupcommunity.slack.com/archives/C046B3S3DPX/p1700492548578389?thread_ts=1700490599.435099&cid=C046B3S3DPX
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Read the entire article here...