A question was asked about how to run a script in Administrator mode on ControlUp. It was confirmed that the system is not always in Administrator mode, and a screenshot was provided as a potential solution for changing the execution context of the script. No further discussion on this topic was recorded.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
Troubleshooting FSLogix in a Citrix Environment
Multiple users discussed a possible issue with Real-time dx and file handles not being released by 2022 servers in a Citrix environment. A similar issue was mentioned where the shell bridge process was hanging onto profiles and causing issues for users. The environment consists of Citrix, FSLogix, and Azure VMs with Windows 2022 Server. The problem is still being investigated and there is a need for visibility to see what is preventing the release of file handles.
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Read the entire article here...
Troubleshooting Monitors Settings in ControlUp 9.05
A user was wondering where Monitors settings were moved to in version 9.05. Others offered suggestions and troubleshooting, including checking for proper permissions with the admin account used to log into Dex. The issue was eventually resolved.
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Read the entire article here...
Setting up an Alert for Oracle Java Usage in ControlUp Edge DX
A user needed help setting up an alert for when Oracle Java is used on their workstations. They noticed that Edge DX could only see the process name but not the company info, so someone suggested using a script to obtain more data and put it into a custom index for a second alert. The user expressed thanks for the suggestion and said they would give it a try.
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Read the entire article here...
Logins in ControlUp RTC and Web Authentication
A user discussed logging into RTC and not being directed to the web for authentication. It was mentioned that web logins are cached and if the %appdata%\ControlUp\WebLoginToken exists and is valid, then a web login is not necessary. The duration of the token is controlled in DEX. In the demo lab, it is set to 14 days.
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Read the entire article here...
Updates for Data Collector Communication in ControlUp 9.1
A user asked about changes regarding data collector communication in the latest version of ControlUp, specifically in regards to MSP mode for the RT console. They mentioned the need for outbound communication and the limitation in sending hypervisor metrics to shared monitors. It was confirmed that this change will be implemented in the upcoming 9.1 version. No specific timeline was mentioned.
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Read the entire article here...
Troubleshooting Network Share Availability with ControlUp Scouts
The members of ControlUp discuss the possibility of using a Scoutbees Shell Execution scout to check the availability of a network share. Some members recommend using a PowerShell script for this purpose, while others suggest doing a TCP port 445 test. After some troubleshooting, one member shares their successful method of using a PowerShell script with the Share permissions set to "everyone."
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Read the entire article here...
Viewing User Logins in Horizon Using ControlUp Historical Reports
A user asked for a script to get the number of users logged in on Horizon for a specific day or month. Another user suggested using the historical reports, where session activity can be selected for Horizon machines. A screenshot was provided to demonstrate how to select a specific day in the reports.
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Read the entire article here...
Struggling to Paste Code into ControlUp Content Field
A user reported having issues pasting code or scripts in the content field, even after restarting and trying different browsers. Others in the discussion confirmed not experiencing the same issue and asked for more information. The original poster later discovered the problem was with using a base64 image code and resolved it by deploying the images directly to the device. No further issues or bugs were reported.
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Understanding Session Protocol Latency Metrics in ControlUp
A user asked about the intervals for the Session protocol latency metrics and how to change them. The team member replied that the historical data granularity changes over time and there is no way to change this. Automated data exports can be set up to store data in a different analytics platform. The relevant KB article can be found at https://support.controlup.com/docs/vdi-and-daas-reports
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Read the entire article here...