ControlUp users are discussing the behavior of Windows 11 Entra joined machines when connected to VPN and trying to perform remote control sessions. The upcoming 2.15 agent may resolve these issues and can be tested on lab machines before rollout. The new agent also includes the ability to reconnect through reboot. The reconnect may take up to a minute due to data collection intervals and IP updates.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
Troubleshooting Bad Password issues in ControlUp EUC environ setup
There was a discussion about setting up an EUC environ in RTC and an issue with bad passwords being received despite correct information. The suggestion was made to temporarily increase user permissions as it was believed to be a problem with a lack of permissions, not the credentials. After trying this, it was confirmed that increasing permissions did resolve the issue. It was believed that the service account may have been removed from the view or admin AD group, causing the problem.
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Read the entire article here...
Troubleshooting Process Memory Usage in ControlUp: Tips and Tricks
A user was having trouble with processes showing as "red" in the console for Memory Working Set, specifically for Outlook.exe. They asked if there was a way to change the 500MB barrier, as this was confusing for 1st line support. Another user suggested looking at the details view in task manager instead of the process view, and also mentioned that stress settings can be adjusted globally for all processes. The user provided a link to a knowledge base article about tuning stress. The original user then shared a screenshot and asked if ControlUp is showing better numbers than the OS. The discussion ended with a humorous remark about not being a memory expert.
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Read the entire article here...
Troubleshooting Reports and Upgrading ControlUp Console Version
A user asked what could be causing reports to have no data, and others suggested checking the monitors and health status in the ControlUp folder in the Org tree. It was also mentioned that upgrading to version 8.8 MR is necessary for using the new streaming reports feature, and upgrading to 9.0.5 to have access to customer support and RealtimeDX.
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Read the entire article here...
Service Trigger in ControlUp – Is it Possible?
A user asked about creating a service trigger and potential options such as "not equal to RUNNING" were suggested. Another user suggested checking for corresponding processes that start a service and monitoring that instead. However, it was mentioned that triggering off of a service that runs under svchost may not be possible. The user ultimately decided to submit a feature request for this capability.
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Read the entire article here...
Troubleshooting Error When Installing Edge DX on Base Image from ControlUp Community Members
A user asked for assistance with an error when installing Edge DX on a "Base image". Other users suggested checking if the web filter is doing SSL inspection and if the root certificate is trusted by the machine running the installer. A specific URL was mentioned for troubleshooting.
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Read the entire article here...
Automating Fixes in ControlUp with Triggers and Trigger Packs
A user asked for help in automating the process of fixing machines with "Agent Unreachable" status in Horizon. Some suggested solutions included recovering the machine or checking the agent service. Another suggested using a trigger from ControlUp's Horizon Trigger Packs, which the user was not aware of before and later downloaded to try out. ControlUp offered assistance with configuring the trigger, and reminded the user of their CSM support option for a more detailed walkthrough. The specific trigger mentioned was the "Agent State" trigger under the VMware tab.
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Read the entire article here...
How to Share Dashboards on ControlUp Portal
A user has created a private dashboard on the ControlUp portal and wants to share it with their team or everyone. They are not seeing the share option on the dashboard and are curious about the required permissions. The team suggests referencing the Edge DX article for necessary permissions, but will also update the article to mention permissions for Real-Time DX. The user may need to add their email address in SAML if they are not recognized as having the required permissions.
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Read the entire article here...
Guidance for installing MacOS EdgeDX silently
A user raised a query about guidance for MacOS EdgeDX (SIP Agent), particularly about the PPPC payload and notification suppression payloads. They want to install EdgeDX silently. Another member mentioned a workaround for the network filter and will share information about the PPPC profile.
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Read the entire article here...
Clarifying Authentication Options in ControlUp 9.05
Users discuss authenticating with the RT console in ControlUp 9.05 using a domain admin account without an email address. It is mentioned that an email address is now required for authentication and that LDAP login is still possible. A call is suggested for clarification. The ControlUp account - email based user is also mentioned.
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Read the entire article here...