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ControlUp Community Training & Support Archives

All training and support-related archives from inside the ControlUp Community on Slack.


Enhancing EdgeDX File Transfer for Multiple Machines

Posted on December 23, 2023

A discussion took place about pushing files and applications remotely to multiple machines. Options such as Intune were mentioned, but the user was redirected to setting up a FTP/HTTP page to act as a repository. Future consideration will be given to enhancing the file transfer capabilities of EdgeDX for log collection and other uses - users should add this feature request to UserVoice with as much detail as possible.

Read the entire article here...


Retrieving Report of Machines with FSLogix Software Installed

Posted on December 21, 2023

A user asked how to get a report showing all machines with the FSLogix software installed. They can view all versions in a list, but found that the details view only showed the top consumers, and wanted to get versions of other software. It was suggested to select the drop down to group by machine, which allowed the user to view a list of machines.

Read the entire article here...


Finding Versions of an Application to Identify Machines Without it Installed

Posted on December 21, 2023

A user asked if there was a way to generate a CSV export with all versions of an application to identify machines that do not have it installed. It was suggested to use the export option in the ribbon, check the processes list in the controllers and custom filter in the solve details. It was confirmed that custom filter in the solve details would let the user filter each time, which was concluded to be ok.

Read the entire article here...


Troubleshooting ControlUp EdgeDX Portal After License Reactivation

Posted on December 21, 2023

A user asked if it took time for the ControlUp EdgeDX portal to populate after re-activating a license. Advice included trying the Solve URL and using incognito mode. Eventually, the issue was resolved without a clear reason. URLs mentioned included https://solve.controlup.com/orgname and https://app.controlup.com/orgname/saml.

Read the entire article here...


Establishing Remote Assistance with ControlUp Console

Posted on December 20, 2023

When a remote assistance session is initiated using controlupconsole.exe, it is established using MSFT remote assistance. Later versions of ControlUp (9.0 upwards) use their own remote control mechanism, making it more independent from MSFT. A password is generated by the console, which it then uses to connect to the endpoint. The command executed is msra -openfile, with the file stored in the temp directory.

Read the entire article here...


Auto-Adding Machines to ControlUp

Posted on December 20, 2023

The user asked if there is a way to auto-add machines to ControlUp, with particular focus on Citrix Machine Creation services. The answer is yes - there are sync scripts available to automate the process. In 9.0, this will be built-in. A link to the sync script was provided and the team offered to help with setup.

Read the entire article here...


Gather Drive Type Information with ControlUp Edge DX

Posted on December 19, 2023

This discussion focused on how to use Edge DX to get drive type (SSD, HDD) information into Edge DX in multiple ways. The user initially wanted to see if the laptops they were using had SSDs or HDDs to troubleshoot a performance issue, and instructions were provided for manually and semi-automatically collecting the data. Edge DX also enables the user to create custom reports and set up persistent data collection, and includes a script to collect CPU temperature. The ControlUp Scripting Guide can be found at https://support.controlup.com/docs/scripting-guide.

Read the entire article here...


Auditing Remote Control Sessions with ControlUp for Edge DX Customers

Posted on December 19, 2023

Edge DX customers were looking for an audit of remote control sessions initiated through ControlUp. It was suggested to access "Configuration > System Events" to view the data, which can then be exported as csv. Alternatively, the Device Event tab can be used on each device. End User Activity is a feature to monitor user usage in terms of application.

Read the entire article here...


Could Scoutbees Alerts Have a Delay Before Baseline Screenshot Capture?

Posted on December 19, 2023

A user asked if there was a way to add a delay before the baseline screenshot capture when setting up a Scoutbees alert. The Product Manager responded that this is not feasible as of today. The user then provided more information on why they would find this feature useful - they are using Scoutbees to monitor the functionality of an application, but after an update the screenshot is taken before the application has a chance to launch, causing a baseline screenshot check to fail.

Read the entire article here...


What Are the Requirements for ControlUp Scoutbees Custom Hives?

Posted on December 19, 2023

A user asked the system requirements for ControlUp Scoutbees Custom Hives. The answer is that almost any Windows machine is capable, and the official specifications can be found at the links https://support.controlup.com/docs/custom-hive-overview and https://support.controlup.com/docs/installing-custom-hives as the hives do not cause any load.

Read the entire article here...


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