Several ControlUp users discussed a new installation of ControlUp at a customer's location, specifically running into issues with Insights and containers not being started. Suggestions were made to try a manual install and to open a support ticket. Another user shared their positive experience with a different version of ControlUp. The issues were eventually resolved.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
Troubleshooting Windows Endpoints Reporting to DEX
Users discussed troubleshooting for a Windows endpoint that is reporting to DEX but not allowing remote access or remote shell. Suggestions included checking the event log, running system scripts, and refreshing the shell window. One member shared having a similar issue with a terminal, resolving it by refreshing the shell window.
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Read the entire article here...
How to Monitor Disk Space in ControlUp and SQL
It was discussed that it is possible to create a trigger for logical disks to monitor disk space for ControlUp and SQL products. This trigger can also cover physical devices and can be set for a percentage or a specific free space amount. It was advised to use the incident pane to keep track of when the trigger is fired.
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Read the entire article here...
Troubleshooting Pagerduty Integration in Scoutbees
A user shared their experience trying to set up a Pagerduty integration in Scoutbees. They mention encountering difficulties as Pagerduty's webhook is considered more of a REST API call instead of following the "webhook standard." However, it is possible that Pagerduty has updated this. A workaround suggested is to use Pagerduty's email integration. URL mentioned: https://buttercms.com/blog/webhook-vs-api-whats-the-difference/
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Read the entire article here...
Creating a Disk Usage Alert in ControlUp using Internal Indices
A user asked for assistance in creating an alert based on disk usage, referencing specific variables found in the data index "_devices". Another user provided guidance on how to access the necessary information through this hidden index and offered the column "osdisk_configuration_freespace_all" as a potential indicator.
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Read the entire article here...
Troubleshooting a VM not reporting CPU in ControlUp
A user asked about a possible cause for only one virtual machine (VM) not reporting CPU. Another user suggested checking the value in the console and another user suggested a corrupt WMI may require a rebuild. The user thanked the group for their input.
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Read the entire article here...
Tracking Network Performance for Users on Specific ISPs in ControlUp
A user asked if ControlUp can track network performance for users on certain ISPs, specifically MTN in JHB and CPT which have reported issues. Other users suggested building a report from the device_status table to filter for latency and ISP. Live data may also be available from this table.
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Read the entire article here...
Issues with Remote Control in ControlUp
Some users discussed issues with ControlUp's Remote Control feature. A potential solution was offered with suggestions for checking for errors and debugging via a browser trace. A call was offered for further assistance.
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Read the entire article here...
Finding RTT Value for ICA Sessions in ControlUp Real Time Console
A user asked for tips on finding the RTT value for ICA sessions in the ControlUp real time console. Another user mentioned that currently only TCP sessions display this value, but there may be plans to add it for UDP sessions in the future. It was confirmed that the sessions in question were using UDP. No further action was needed.
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Read the entire article here...
Creating a Scout for Vcenter Login with ControlUp Web Transaction Scout
A user asked if there is a way to create a scout for testing vcenter login with the web transaction scout.
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Read the entire article here...