A user asked for assistance in running a script action at system startup for virtual devices, specifically with needing a service restart 3-5 minutes after startup. A suggested solution was to create an advanced trigger for machines with triggerable uptime of 10 minutes or less. The user was grateful for the help offered and was encouraged to reach out again if needed.
Read the entire article here...
ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
Understanding DEX and Device Reports for Installed Applications in Controlup
A user asked about the freshness of the DEX and device reports for installed applications. Another user responded that the reports are updated every 24 hours and only while the device is online. They also provided instructions on how to check the index for the last collected data. The conversation also indicates that some of the information is from memory and may not be exact.
Read the entire article here...
Read the entire article here...
Understanding the Accuracy of Data in ControlUp’s Reports for Installed Applications
A discussion took place regarding the accuracy of the data in the DEX and device reports for installed applications. It was clarified that the report is updated every 24 hours, or 24 hours after the agent starts. This report is set to run while the device is online and will continue to check at an interval. Users can check the data's last collection date in the index, accessible through the "data" tab, and ensure the "include builtin indexes" checkbox is checked. The index has a "created" date for when it was added and a "created_local" date for when the agent generated the data. There are visuals available for reference.
Read the entire article here...
Read the entire article here...
Troubleshooting “Disconnected from Cluster” Message in ControlUp Monitors
A user reported receiving a "disconnected from cluster" message after adding the Monitor again and was directed to check the network requirements article for ControlUp Monitors. The article can be found at https://support.controlup.com/docs/communication-ports-used-by-controlup-hybrid-cloud-us-customers#from-the-realtime-monitor-machine and suggests that the disconnect could be due to the monitor not being able to communicate with the coordinator.
Read the entire article here...
Read the entire article here...
How to Clean Up Tag Options on ControlUp Devices
A user asked about cleaning up the options when adding a tag on ControlUp devices. Another user suggested using the API at https://api.controlup.io/reference/update-tags.
Read the entire article here...
Read the entire article here...
ControlUp and .Net Runtime 6: Is it needed?
A discussion took place about the usage of .Net Runtime 6 within ControlUp products. It was mentioned that it went end of life in November and may be embedded with the agent manager or needs to be installed separately. The impact of removing .Net 6.0 was discussed and it was noted that it may affect the logon manager or agent manager. It was also mentioned that there are two available options on the download site.
Read the entire article here...
Read the entire article here...
Installing Real-Time Agent on Monitor Server for Stress Level Calculation
A user asked if it was possible and recommended to install the real-time agent on a monitor server to run a stress level calculation script. Another user confirmed that this is possible and recommended. However, when attempting to run the "ControlUp Stress Calculator v2 Metrics Explorer (Draft)" script, an error occurred stating that a required module was not found. The solution was to open a support ticket. The article that discusses this feature can be found at https://support.controlup.com/docs/stress-level-calculator-tool-v2
Read the entire article here...
Read the entire article here...
Troubleshooting Strange GPU Usage in ControlUp’s Process and Machine Views
A user posts a question about their freshly installed environment and the strange GPU usage data they are getting from ControlUp. They provide details about their settings and ask for assistance in determining if the NVIDIA API is causing the issue. Other users suggest checking for shared memory usage and provide instructions on how to do so.
Read the entire article here...
Read the entire article here...
Troubleshooting CSV Exports in ControlUp Monitor.
A user reported that the CSV exports from the ControlUp Monitor were broken due to certain patterns and line endings, making it difficult to process the data. Another user suggested using export-cuquery instead, and it was noted that the monitor exports have been deprecated and will be replaced. The deprecation was not yet communicated to customers, but will be mentioned in the 9.1 release notes.
Read the entire article here...
Read the entire article here...
Understanding the Need for fabric.controlup.com in Testing VDI & DaaS
A user asked about why fabric.controlup.com is included when testing VDI & DaaS. Other members explain that it is needed for Remote DX and suggest adding the URL to documentation about communication ports used by ControlUp. URLs for EU and US customers are provided. The user acknowledges their error in reading.
Read the entire article here...
Read the entire article here...