A user is experiencing an issue with ControlUp's DEX feature, as it is showing 150+ billion total horizon machines. They ask for insights on where this number is being pulled from and mention potential issues with recent upgrades. Another user suggests checking the HZ Machines metric on the root level to troubleshoot. The conversation then shifts to a discussion about scripts to grab the numMachines from VMware.Hv.DesktopSummaryData.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
Minimum Permissions to Connect to Solve in ControlUp RT Console
A user was trying to connect to Solve with insufficient permissions. It was determined that they needed to have the "Use Solve" permission allowed and be a member of the authorized users group. This setting can be adjusted during ControlUp installation.
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Read the entire article here...
Understanding CPU Metrics in ControlUp
The group discussed the discrepancies between the CPU percentage on a single host and the "Host CPU Usage" column for all VMs on that host. The data for the host level comes from the hypervisor platform, while per-VM CPU comes from the ControlUp agent on the Windows OS. It was mentioned that the console is not effective for comparing data due to potential performance issues. The behavior of the host CPU reaching 100% and the VMs not going higher was deemed expected. It was clarified that the host CPU in the "Machine view host CPU" column refers to the CPU utilization by the VM as reported by the hypervisor API. The monitoring intervals for the agent and API may also result in different reported numbers.
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Read the entire article here...
Troubleshooting Duplicating Monitors in ControlUp Solve
Monitors are occasionally duplicating in Solve under the Machines node. A known bug in 9.0.0, this issue was improved in 9.0.5 but may not be fixed completely until 9.1. @member is currently working on resolving known bugs for this feature and is willing to troubleshoot the issue together. It's recommended to upgrade to the latest 9.0.5 build to potentially resolve some of the issues. The duplicating monitors may be more than just a visual quirk, but it's assigned to a specific role and doesn't affect other functionality.
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Read the entire article here...
Customizing Insights Dashboard with External Data in ControlUp
A user asked if it was possible to customize a field in an Insights Dashboard by requesting information from an external server. A ControlUp employee confirmed that it was technically possible but not supported out of the box and suggested reaching out to a CSM or account rep for further discussion. It was also noted that the underlying platform of IOP is Splunk and it may be possible to achieve this using its functionality. However, the user's company and the customer need to clearly define their needs before deciding on a technical solution.
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Read the entire article here...
Troubleshooting FSLogix Data Collection in ControlUp
Some users reported issues with FSLogix data collection in ControlUp. One user is experiencing a discrepancy between the number of connected users detected and the actual number of sessions. Another user upgraded to version 9.0.5 and is not seeing any FSLogix disks in ControlUp or the Realtime DX or App.Controlup.com. However, another user has not had any issues with FSLogix reporting on version 9.05.
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Read the entire article here...
Troubleshooting Monitor Deployment Issues in ControlUp with Trellix
A user encountered issues with the deployment of monitors while using the Real-Time console, resulting in errors and failed services. Another user suggested the issues may be caused by Trellix, a common problem for page timeouts. The solution offered was to either increase the timeout or add the monitor service executable to exclusions. The issue is commonly seen with Trellix but can also affect other antivirus or security tools.
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Read the entire article here...
Troubleshooting Secure DX Install Issues on a Windows Desktop
A user needed help troubleshooting an issue with the Secure DX not installing on a Windows desktop. Another user suggested checking the Device Events tab in Edge DX for any issues running the script. After investigating, the user found an error stating that the Remote Server was unavailable with a code of 503, despite the device being online and pinging.
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Read the entire article here...
Creating a Trigger to Analyze Process Starts
A user asked about creating a trigger that would analyze the starts of defined processes, count them, and then execute a script if the count is higher than 1. Another question was posed about using a PowerShell script for this purpose. A suggestion was made to use the cmdlet (get-process -name processname).count to schedule a trigger and respond to it.
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Read the entire article here...
Proper Removal of VMWare From ControlUp
A user asked for advice on removing VMWare from ControlUp as they are transitioning to Nutanix. Another user suggested simply right-clicking and removing it.
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Read the entire article here...