A user asked if it is possible to monitor file count on a specific server and send an email if the limit is exceeded through ControlUp. The reply suggested using a scheduled trigger and creating a script for the file count, which could then generate a windows event for a subsequent trigger to respond to.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
Improve Data Analysis with ControlUp’s Graph Options
A discussion took place about the graphs on ControlUp related to PING scouts - while users can select a specific hive, it was suggested that it would be beneficial to have them all plotted on one graph for easier comparison. The option for separate hive graphs can be found by clicking the drop down menu.
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Read the entire article here...
Measuring PVS Target Device Boot Phases in ControlUp
A user asked for a script to measure PVS Target device boot phases, as some servers are booting slower than others. Another user responded, suggesting that the metrics UDP Retry and Boot retry should be sufficient in determining the cause of the slow boot. No further information or links were mentioned.
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Read the entire article here...
Troubleshooting Web Login Timeouts in ControlUp 9.0.5
Members of the ControlUp team discussed an issue with the Web login for version 9.0.5, in which they were getting logged out after 24 hours despite setting the R/T console to 14 days. They questioned whether using SAML would change the session timeout, and another member suggested trying to rename the ControlUp folder in the roaming appdata in the profile.
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Read the entire article here...
Troubleshooting Hidden Settings in ControlUp Realtime DX Console
One user needed help with a hidden setting in Realtime DX Console that was preventing them from using certificate-based authentication. Another user provided a solution by adding a reg value and suggested that note be added to the documentation. The link to the documentation was provided.
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Read the entire article here...
Translating Trigger Values in ControlUp Scripts
A user asked about a key to translate the "trigger" values for scripts returned via the edgeDX API. Another user mentioned they have the information and will share it. The answer is found through the use of Github Copilot and AI.
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Read the entire article here...
Finding Solutions for Password Management in ControlUp
A discussion took place on using a PAM product and Edge DX together, with one user mentioning issues with copying and pasting passwords at login and UAC prompts in ControlUp. Another user suggested checking browser clipboard settings, and it was also noted that this issue is a backlog item under review by ControlUp. A UserVoice request was shared for tracking purposes. It was also discussed that using LAPs and an Elevated Cmd session may be potential workarounds. Lastly, an AutoHotKey script was mentioned as a possible solution for a better experience for techs. The cited link can be found at https://support.controlup.com/docs/submit-and-vote-on-feature-requests
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Read the entire article here...
Typo in Direct Download Link for Windows Agent in ControlUp EdgeDX
A user discovered a typo in the Direct Download link for the Windows agent in EdgeDX. While the user was able to pull the correct version by tweaking the URL, they wanted to report the issue. Another user asked for a screenshot for the backend team to address the issue. Further discussion reveals that the recommended option is to use the agent manager instead of directly downloading the agent.
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Read the entire article here...
Troubleshooting Edge DX Conflicts in ControlUp
After cloning a VM but forgetting to remove Edge DX, a user faced conflicts and duplications between Edge and Secure DX. They tried clearing folders and reinstalling, but ultimately resolved the issue by uninstalling, deleting folders, and using the REGISTERWITHNAME=1 switch. The ControlUp Community offers a guide on this process for non-persistent VDI images. After multiple tries, the issue was resolved by deleting from the console, uninstalling locally, and deleting the program data folder. The user noted relief as the issue was finally resolved.
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Read the entire article here...
Realtek Audio Driver Issues on HP and Dell Machines
Multiple users have reported issues with Realtek audio drivers, which have been updated for HP and Dell machines. There is no obvious impact on users, but the issue is appearing in crash reports. A user suggests that Realtek is known for having poor drivers. No solution has been found yet.
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Read the entire article here...