Multiple users reported experiencing high CPU usage on macOS Sequoia from /usr/local/com.controlup.edgedx.agent/Bin/CoreAgent. The issue has been observed on a variety of macOS versions, and restarting the device only temporarily resolves it. A ticket has been opened with CU support, and users are discussing the issue in the community. Some have seen similar issues with earlier agent versions, but it has since been fixed.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
Troubleshooting AD connections on ControlUp Academy
A user was having trouble restoring AD connections and an endless list of credentials on ControlUp Academy. Others chimed in with suggestions, including ensuring the console was closed while replacing the CommonPrivateConfiguration.xml file. Eventually, the user found an old backup that worked.
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Read the entire article here...
Troubleshooting Unmanaged AVD Session Hosts in ControlUp Console
A user asked for assistance in managing Azure Virtual Desktop session hosts in the ControlUp console. They have installed the ControlUP monitor and agent on a virtual machine in Azure, but the status remains unmanaged for the AVD session hosts. Other Azure metrics are visible. A suggestion was made to test communication on port 40705 and to use the "install-cuagent" cmdlet with a dex api key for self-registration. Helpful links and instructions were provided.
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Read the entire article here...
Trouble with ControlUp Trigger Resolved.
A user reported an issue with a trigger they created for ControlUp monitoring. After some troubleshooting with the team, it was determined that the incident reporting on the monitor had been exceeded - support had fixed the issue and everything was now working correctly.
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Read the entire article here...
How to Use the “Send File” Feature in ControlUp
The user raised a query about where a file would be placed when using the "send file" feature on a machine that nobody is logged into. Another user in the discussion confirmed that it can be directed to a specific user or to the console. A screenshot was also included for reference.
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Read the entire article here...
Managing Email Alerts for Low Upload Volume in ControlUp
A user asked about how to acknowledge or stop email alerts for low upload volume. Another user suggested they could stop the emails, but mentioned they can be useful as a last resort notification. The alert is based on the amount of data uploaded over the past 5 weeks. A DM was sent to the user.
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Read the entire article here...
ControlUp API and Running Scripts on Offline Devices
A question was asked about using the ControlUp API to run scripts on an offline device. Another user responded that this is not possible and the device must be online for the script to run. However, the API does queue up requests for offline devices, with a short time limit of 1 minute. This is not intended as a cache, but rather to account for devices only checking in every minute. Therefore, it is not necessary to filter out offline devices in API calls.
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Read the entire article here...
Troubleshooting Device Group Access Issues in ControlUp
Users discuss an issue where one user can access all device groups while the other user has set their device groups accordingly. They suggest checking the Device tags column and setting it to "No scope selection" if it's set to the default "all devices." The issue persists and screenshots are shared for further clarification.
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Read the entire article here...
Issues with Two Monitors Cycling after Upgrading to 9.0.5
A user opened a ticket but also asked for help in the Slack channel. They are having issues with two monitors cycling through connecting, logging in, and disconnecting after upgrading to 9.0.5. They have tried to run a network test and send a log, but did not find any issues. A link to the support article on creating monitor logs with Log4net was provided. The log file path for version 9.0.5 was also shared.
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Read the entire article here...
How to Disable Remote Shadow/Control in Edge DX?
A discussion on disabling remote shadow/control in Edge DX took place, with a user finding the necessary setting and another suggesting that device groups can be assigned. It was stated that only tags should be necessary for setting the limitation but the user found they must also use groups.
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Read the entire article here...