A user asked if it was possible and recommended to install the real-time agent on a monitor server to run a stress level calculation script. Another user confirmed that this is possible and recommended. However, when attempting to run the "ControlUp Stress Calculator v2 Metrics Explorer (Draft)" script, an error occurred stating that a required module was not found. The solution was to open a support ticket. The article that discusses this feature can be found at https://support.controlup.com/docs/stress-level-calculator-tool-v2
Read the entire article here...
ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
Troubleshooting Strange GPU Usage in ControlUp’s Process and Machine Views
A user posts a question about their freshly installed environment and the strange GPU usage data they are getting from ControlUp. They provide details about their settings and ask for assistance in determining if the NVIDIA API is causing the issue. Other users suggest checking for shared memory usage and provide instructions on how to do so.
Read the entire article here...
Read the entire article here...
Troubleshooting CSV Exports in ControlUp Monitor.
A user reported that the CSV exports from the ControlUp Monitor were broken due to certain patterns and line endings, making it difficult to process the data. Another user suggested using export-cuquery instead, and it was noted that the monitor exports have been deprecated and will be replaced. The deprecation was not yet communicated to customers, but will be mentioned in the 9.1 release notes.
Read the entire article here...
Read the entire article here...
Understanding the Need for fabric.controlup.com in Testing VDI & DaaS
A user asked about why fabric.controlup.com is included when testing VDI & DaaS. Other members explain that it is needed for Remote DX and suggest adding the URL to documentation about communication ports used by ControlUp. URLs for EU and US customers are provided. The user acknowledges their error in reading.
Read the entire article here...
Read the entire article here...
Automating Logon Duration Reports on ControlUp
A user inquired about automating the Logon Duration report on ControlUp. Another member suggested using the REST API and a scripting tool to compare data with previous months and generate an analysis. Scheduled triggers or a workflow orchestrator can be used to automate this task.
Read the entire article here...
Read the entire article here...
Model Filter Issue on ControlUp Device-Performance Dashboard
A user discovered a potential issue with the Device-Performance dashboard in ControlUp, where clicking on a model only shows one device instead of all devices with that model number. A member responded confirming that this is the correct functionality for the filter.
Read the entire article here...
Read the entire article here...
Troubleshooting Discrepancies in ControlUp Reports
A user asked about discrepancies in the number of PCs shown in Edge DX's 'Devices' and 'Logons and User Sessions' reports when filtering for the same username. Another user suggested checking the time filters, and the original user was able to see both PCs in the logon report after adjusting the dates. The logon report is praised for its detailed information on the logon process.
Read the entire article here...
Read the entire article here...
Outlook Classic Freezing and ControlUp’s Roadmap for Root Cause Analysis
A user noticed that 3pm-3:59pm had many employees experiencing Outlook Classic freezing. ControlUp may have further analysis of incidents like this on their roadmap and it is suggested to contact @member for further information. Deeper analysis is expected in Q2 2025.
Read the entire article here...
Read the entire article here...
Reverting Control Monitor Upgrades: Tips from ControlUp
The group discussed ways to revert a control monitor upgrade in case of failure. Some users recommend removing and reinstalling the monitor, while others suggest using the console to revert to a previous version. More details about the process can be found in the discussion.
Read the entire article here...
Read the entire article here...
Tracking Shutdown/Reboot Times with ControlUp Edge DX
A user asked if there's a way to use ControlUp Edge DX to track slow shutdown/reboot times. The ControlUp agent stops collecting data once a computer starts shutting down, so currently there is no way to track this in real time. However, there is a possibility of adding functionality for this in the future.
Read the entire article here...
Read the entire article here...