According to the source code, Edge DX uses traceroute or tracepath to perform trace routes, depending on which one exists. For IGEL devices, only tracepath seems to be available. The port used is random, but usually starts at 44444 and adds a varying modifier based on the version. It is possible that IGEL or the underlying OS uses a static offset. On 12/31, the security team noticed traffic on port 44484 from our IGEL thin clients, which may be caused by additional Network Latency targets set in Edge DX settings. To confirm, they will disable the targets and monitor the traffic.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
Accessing Alerts in Edge DX
A member from ControlUp asked about role permission for accessing alerts within Edge DX. Another member replied with a helpful suggestion.
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Read the entire article here...
ControlUp Scripts for Intune Compliance Checks
A user is interested in a ControlUp script to force an Intune Compliance Check on a Windows Device. While there is no official script available, it is a potential future roadmap item for Secure DX. Other users suggest creating a PowerShell script and setting it as an action on the device. A recommendation is made to include a check that ensures the correct components are installed on the device.
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Read the entire article here...
Troubleshooting Device Location Updates in Edge DX
A user reported that their device location does not always update in Edge DX, giving an example of their device showing work location after working from home for 18 hours. A suggestion was made to check if device's public IP is changing when switching locations and checking the status of location services on the device's OS. A link to documentation on device geolocation was also shared.
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Read the entire article here...
Using Windows Event Based Triggers for Automated Actions in ControlUp
A user asked about the possibility of passing text/fields from a Windows event log message as arguments for a script action using the Windows event based trigger. Another user noted that this is not currently possible but can potentially be implemented in the future. They provided a link to a support document and explained how to access the necessary information using a sample event based object. Another user suggested using this feature for automated actions based on specific error criteria. Another option is to use built-in actions like reset VM which utilize the ControlUp service account for the hypervisor. ControlUp Academy may have more resources on this topic.
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Read the entire article here...
Troubleshooting XenServer 8 Hypervisor Information with ControlUp
A user was having trouble getting hypervisor information from XenServer 8, and other members offered potential solutions. One suggested running a command on the Xenserver host, while another mentioned a known issue that will be fixed in an upcoming release. The issue is internally logged under VSO 219770 and should be resolved in versions higher than 9.1.0.400.
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How to Export DEX Audit Logs with ControlUp’s API
A user asked about exporting DEX Audit Logs and was directed to use API's to convert the data to any format desired, such as Excel. A link to the relevant API reference was also provided.
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Building a Scoutbees Use Case Library: Input Needed!
The ControlUp team is working on a use case library for Scoutbees and is asking for input from users on how they use the tool to streamline processes and make their work easier. They hope to create a resource that can be shared with all users to maximize the tool's value. Some examples of usage are listed for EUC Scout, infrastructure, applications, web transactions, and various monitoring options.
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Understanding Machine Categories in ControlUp
A user asked for clarification on the different categories of "machines" shown in ControlUp, specifically the difference between All, Agent, VM, and Horizon machines. Another user chimed in to confirm the understanding and offer assistance with future exam questions. The original user also mentioned the challenge of creating custom dashboards on Insights. They joked about reaching out for help on future quizzes. A ControlUp agent explained that the Agent count only shows for machines with an installed ControlUp agent, and there is a way to auto-sync the system. They also asked for the version of ControlUp being used and confirmed that Horizon includes machines with and without agents.
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Understanding the “Public DNS Name” Setting in ControlUp Monitor
A user asked for clarification on the purpose of "Public DNS Name" in the monitor settings. Another user explained that this parameter is used for deploying a monitor using powershell, particularly for monitors in Azure or AWS. A ControlUp support documentation link was provided for more information. This setting is used to specify the address on which the monitor exposes port 443 for outbound agent connections.
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Read the entire article here...