The team discussed how to send an informational email alert when an event is triggered within the ControlUp folder. Different members offered their expertise and suggestions, including using the ControlUp Academy, creating a Windows Event Trigger, and incorporating a PowerShell script to format the email's body. Ultimately, the team concluded that ControlUp does not allow triggering actions based on informational events, but recommendations were made to run a scheduled trigger or use task scheduler to execute the script at regular intervals.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
Issue with Page Refresh on Secure DX
Several users reported experiencing a page refresh every 30 seconds on Secure DX, even when Auto-Refresh was not enabled. Some users tested on different tenants and found that the refresh only occurred with Auto-Refresh enabled. After some troubleshooting and guidance from @member Joel, it was discovered that using the "empty cache and hard refresh" option in developer tools could fix this issue. It appears the refresh was caused by items left in local storage.
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Read the entire article here...
How to Kill a Process in a User Session with ControlUp
A user asked for a script to kill a process in a user session, and was given suggestions such as using the Kill Process function in the ControlUp GUI or creating an SBA using Invoke-CUAction. There are also examples of such scripts available on the ControlUp Community website and a Citrix-specific solution called "LogoffCheckSysModules" was also suggested. For more information and examples, visit the links provided.
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Read the entire article here...
IGEL thin clients using port 44484 for trace routes in Edge DX
According to the source code, Edge DX uses traceroute or tracepath to perform trace routes, depending on which one exists. For IGEL devices, only tracepath seems to be available. The port used is random, but usually starts at 44444 and adds a varying modifier based on the version. It is possible that IGEL or the underlying OS uses a static offset. On 12/31, the security team noticed traffic on port 44484 from our IGEL thin clients, which may be caused by additional Network Latency targets set in Edge DX settings. To confirm, they will disable the targets and monitor the traffic.
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Read the entire article here...
Accessing Alerts in Edge DX
A member from ControlUp asked about role permission for accessing alerts within Edge DX. Another member replied with a helpful suggestion.
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Read the entire article here...
ControlUp Scripts for Intune Compliance Checks
A user is interested in a ControlUp script to force an Intune Compliance Check on a Windows Device. While there is no official script available, it is a potential future roadmap item for Secure DX. Other users suggest creating a PowerShell script and setting it as an action on the device. A recommendation is made to include a check that ensures the correct components are installed on the device.
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Read the entire article here...
Troubleshooting Device Location Updates in Edge DX
A user reported that their device location does not always update in Edge DX, giving an example of their device showing work location after working from home for 18 hours. A suggestion was made to check if device's public IP is changing when switching locations and checking the status of location services on the device's OS. A link to documentation on device geolocation was also shared.
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Read the entire article here...
Using Windows Event Based Triggers for Automated Actions in ControlUp
A user asked about the possibility of passing text/fields from a Windows event log message as arguments for a script action using the Windows event based trigger. Another user noted that this is not currently possible but can potentially be implemented in the future. They provided a link to a support document and explained how to access the necessary information using a sample event based object. Another user suggested using this feature for automated actions based on specific error criteria. Another option is to use built-in actions like reset VM which utilize the ControlUp service account for the hypervisor. ControlUp Academy may have more resources on this topic.
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Read the entire article here...
Troubleshooting XenServer 8 Hypervisor Information with ControlUp
A user was having trouble getting hypervisor information from XenServer 8, and other members offered potential solutions. One suggested running a command on the Xenserver host, while another mentioned a known issue that will be fixed in an upcoming release. The issue is internally logged under VSO 219770 and should be resolved in versions higher than 9.1.0.400.
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Read the entire article here...
How to Export DEX Audit Logs with ControlUp’s API
A user asked about exporting DEX Audit Logs and was directed to use API's to convert the data to any format desired, such as Excel. A link to the relevant API reference was also provided.
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Read the entire article here...