ControlUp members discussed the possibility of managing branch mappings through PowerShell. The current option is importing a CSV, but @member mentioned that the company is working on a way to update configurations through the ControlUp.Automation SDK. This should allow for retrieving, adding, and removing branch mappings, as well as setting a default value for unknown IPs. The upcoming PowerShell module is expected to improve scalability and performance.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
Improving Flexibility for Scoutbees Maintenance Windows in ControlUp UI Design Discussion.
A discussion about the Scoutbees Maintenance Windows being greyed out or disabled in the UI design. The issue is brought up that this is not workable for those with a lot of maintenance windows (e.g. MSPs). Another user asks about keeping the scout enabled but snoozing the alerts, and it's mentioned that this feature will be available in Q1. However, the idea of adding time of day as a condition for an alert is suggested for more flexibility in the future.
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Read the entire article here...
Obtaining Real-Time Reports of ControlUp Agent Versions
In this Slack discussion, a member requested for a way to obtain real-time reports of the ControlUp Agent version on all integrated machines. Another member responded with a command to run on ControlUp Monitor, where the number 9.0.0.1675 should be replaced with the current ControlUp version. However, this method only works for currently connected agents. No further references are given.
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Read the entire article here...
Troubleshooting Built-In Sync Issues: Check for Duplicate Machines in ControlUp Monitor Cache using Script
A user is experiencing issues with built-in sync and has been advised to run a script to check for duplicate machines in the monitor cache. The script can be found at (https://runsuri.com/).
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Read the entire article here...
Data Index for User Profiles in ControlUp
A user needed a data index for User Profiles. The Reports section for User Profiles has a breakdown of local account folders and sizes, which can be found in the mswin_profiles index when enabling internal indexes. Developer tools can be used to view data sources for reports, and it was mentioned that the export feature could use some improvement.
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Read the entire article here...
How to Use Powershell for Bulk Trigger Management in ControlUp
A question was asked about using powershell to manage triggers in bulk. It was noted that the powershell module in version 9.0.5 has trigger management capabilities. The module can be accessed at https://support.controlup.com/docs/powershell-cmdlets-for-triggers.
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Read the entire article here...
Experiences with Using SecureDX for Golden Image Patching in VDI
Users discussed their experiences with using SecureDX to patch golden images in VDI, including issues with scans and remediation. Suggestions were given to check logs and potentially disable the CDN. A newly released version of SecureDX may have fixed the issues. Using manual deployments or quick uninstall/reinstall of the agent was suggested.
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Read the entire article here...
How to Remove Devices from EdgeDX Before Maintenance Fall Off Takes Effect
A user asked about removing devices from EdgeDX before the maintenance fall off, due to a hardware refresh causing devices to be listed twice. Others suggested using the register with name flag or selecting and removing the device, and an API endpoint for deleting devices was shared. Someone offered their powershell module and potential ways to track old device names. It was recommended to match on serial numbers.
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Read the entire article here...
Troubleshooting On-Prem Solve Installation in ControlUp Community.
A user is experiencing issues with the on-prem version of Solve and asks for help with installation and configuration. Another user suggests downloading keys from the SOP appliance and configuring the IP address or FQDN, and provides a link to the instructions for the installation process. The user later updates that they have redeployed and followed the suggested steps, but still experience issues with the connection to the monitors. Another user explains that the monitors initiate the connection and suggests checking the monitor logs. The user thanks for the help and will try the suggestion.
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Read the entire article here...
Troubleshooting the “Client Public IP” Column in ControlUp
A user asked about the "Client Public IP" column being blank and why this may be the case. Another user suggested it may be because RemoteDx is not deployed on those clients, as the plugin is required for this feature. The user confirms RemoteDx is not currently deployed. The discussion did not mention where the documentation for this feature can be found.
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Read the entire article here...