A user asked for help with an unhealthy monitor on ControlUp. They suspected a logon trigger to be the cause and found a solution by filtering the triggers to only run on sessions with valid parameters. A different user suggested checking the automated actions queue and restarting the affected monitor. Registry keys can also be set to delay the problem, but a permanent fix will be available in 9.1 or partial fix in 9.0.5.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
Inquiring About Browser Performance Monitoring for Real Time DX
A user asked for more details about Browser Performance Monitoring for Real Time DX, specifically asking if metrics for CPU and Memory would be displayed. The only article available provided limited information and listed metrics such as Browser URL Domain, Browser URL, and Browser Tab Title. Another user briefly looked at it and observed that Chrome would appear multiple times, with the resources consumed by each tab listed.
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Read the entire article here...
Setting Up a Trigger and Alert in ControlUp for a Stolen Device
A user needed help setting up a trigger and alert to detect a stolen device that may come back online. It was suggested to use the device_status, CPU, and device name to limit alerts and test it with another machine first. Similar guidance was also provided by the team.
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Read the entire article here...
ControlUp Academy: Metrics Dashboard Suggestions for Omnissa Horizon Customers
A discussion took place about what metrics an Omnissa Horizon customer may want on a dashboard. Some suggestions were for metrics about pods, connection servers, and virtual desktop infrastructure (VDI) as well as user access gateway (UAG) metrics and creating custom reports with data collected by ControlUp. There was also mention of creating historical reports and making the process of creating custom reports easier within the ControlUp Analytics feature. The team will gather more information and report back.
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Read the entire article here...
ControlUp’s Native Microsoft ETL Network Trace Script
A new script has been shared for capturing a native Microsoft etl network trace on a Windows machine without the need for 3rd party tools like Wireshark. This can be used within ControlUp Real-Time and allows for simultaneous tracing on multiple machines. Bonus: process ids are available for every packet and filters can be applied with Wireshark. Code snippet provided.
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Read the entire article here...
Understanding Capacity in ControlUp Administration
A discussion about the measuring and meaning of "capacity" in ControlUp Administration took place, with links to related documentation. ControlUp monitors at a site have a total capacity and a used capacity, which can be configured from the console. More information can be found at https://support.controlup.com/docs/90-actions-for-controlup-monitor-management and https://support.controlup.com/docs/en/sizing-guidelines-for-controlup-v8-x
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Read the entire article here...
ControlUp Metrics and Export Options
A user asked about a list of all metrics captured by ControlUp. Another user shared a link to a support page with PowerShell commands for exporting metrics by type and accessing metadata. The first user expressed their gratitude for the information.
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Read the entire article here...
Using DEX API to Monitor Multiple VDI Organizations
A discussion was held about using the DEX API to pull VDI data from multiple organizations to display in Grafana. An API reference was shared and the need for an API key for each org was clarified. The user is working on a project to monitor the end user impact of changes and improvements to infrastructure. The MSP dashboard is still in development and the user is new to using APIs. The discussion took place in the #controlup channel.
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Read the entire article here...
Troubleshooting Agent Deployment with ControlUp
The team at ControlUp discusses a problem with deploying agents to Windows 11 desktops. It is determined that the team was attempting to deploy the wrong agent and has now deployed the correct agent with more success. The team also discusses how to access the appropriate platform web interface.
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Read the entire article here...
Using Copilot to Create a Script for Identifying Mobile Devices in ControlUp
A user shared a script created with the help of Copilot, intended to identify devices that have moved a certain distance based on location information stored in the Edge DX location_info index. The message includes a demo video, screenshots, and the script itself with comments. It is noted that the script was developed in python with Copilot's assistance. It is also mentioned that this is a script that can be used outside the product, using data from within the product. The script may need adjustments for different environments and variables. Some users expressed excitement and offered feedback on potentially improving the script. One user also mentioned their 50th birthday.
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Read the entire article here...