A user sought help with setting up an alert in ControlUp to automate Chrome updates using the "= is" method, but was advised to use "contains" instead for non-numeric values. Another user suggested using securedx for a more efficient solution. Some users preferred using securedx for tracking and remediation purposes. No links were mentioned in the discussion.
Read the entire article here...
ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
Upgrading to the Latest Version of ControlUp and Switching Datastreams
A user asked if they could upgrade directly from their current version to the latest version of ControlUp and then change the datastream, or if they needed to go through multiple versions. Another user responded that they could upgrade directly and would be switched over to the streaming, with the team being notified ahead of time. It was suggested for the user to DM their organization name to have it added to the migration list.
Read the entire article here...
Read the entire article here...
How to List Full Path for Applications in ControlUp Reports
A user asked if it is possible to list the full path for applications in reports such as App Statistics. Another user mentioned that this is likely not possible due to the report counting usage across multiple hosts with different installation paths. The API, specifically the getappusage endpoint, also does not contain the path. A user confirmed this and provided a link to the documentation.
Read the entire article here...
Read the entire article here...
Understanding Traceroute and Missing Hops
A discussion about missing hops in a traceroute was had, with a user providing a possible explanation that some nodes may not allow ICMP ping. It was suggested to use the Windows tracert command to replicate this. Other users chimed in with similar experiences and further clarification on how traceroute works. It was concluded that this can be a temporary issue or it may be due to nodes not allowing ICMP traffic. The example used to demonstrate this was pinging Google, which does not allow ICMP ping. The initial user thanked everyone for their help.
Read the entire article here...
Read the entire article here...
Reducing Network Traffic between vCenter and ControlUp
A user asked about the high amount of network traffic between their vCenter and ControlUp. This could be due to the SOAP-based data collection, which would appear as HTTP traffic. It was suggested to run diagnostics on the data collector to confirm, and to consider creating a ControlUp site closer to the vCenter to reduce data traffic. Contacting a CSM or via DM was also recommended for further assistance. Event
Read the entire article here...
Read the entire article here...
Understanding ControlUp Edge DX on Igel
A user asked about running Edge DX on Igel. They wanted more data to help with a VDP connect issue and hoped to see it from the Igel side. Another user listed the information they can see from Edge DX, such as device performance, processes, applications, and events. They also mentioned the ability to remotely assist and run scripts for data collection. ControlUp Edge DX can be found within configuration/system events.
Read the entire article here...
Read the entire article here...
Running User Scripts and Scheduling with ControlUp
A discussion took place about running a user script on a daily basis and the process of making a system script run another script with the user registry key and date. The script would run in a long interval.
Read the entire article here...
Read the entire article here...
Troubleshooting BeyondCompare and SecureDX
A user had an issue with SecureDX showing an older version of BeyondCompare installed, even though they had the newest version according to Add/Remove programs in Control Panel. After investigating, it was discovered that BeyondCompare does not do upgrades for major versions, so the old version needed to be manually uninstalled. A link to the Scooter Knowledge Base was provided for more information. SecureDX has been useful for keeping third-party software updated on their network.
Read the entire article here...
Read the entire article here...
Tagging Devices via ControlUp
A user shared a problem with tagging devices and looking for a way to execute a script via ControlUp. This may involve hardcoding API keys but a suggested solution from a customer was to store the needed variables from the endpoint in a custom index and use that for a separate tagging script.
Read the entire article here...
Read the entire article here...
Recommending Interval Times for EUC Scouts and Delivery Group Configuration
A user asked for recommendations on interval times for running EUC scouts, and whether it is better to use one scout per delivery group. Multiple users responded with suggestions and advice, including the possibility of using staggered intervals to allow time for merging profiles. The issue of session disconnections was also mentioned, and the user confirmed they were using only one account.
Read the entire article here...
Read the entire article here...