A user encountered an error related to network communication after upgrading to version 9.0. They were asked to specify their region and test various components, including Real-Time DX, Agent Outbound, and Scoutbees. Additionally, they were informed that agents will try to reach out to cu-agents-cpa.controlup.com in order to retrieve a Personal Access Token for communication with ControlUp Monitors.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
Troubleshooting “hostname.error_getting_domain” in ControlUp Devices
Some users are seeing the error "hostname .error_getting_domain" on their devices. One user suggests contacting support by sending an email to support@controlup.com to generate a ticket and investigate the issue. The error could possibly be related to a domain trust issue. Others have also experienced this error.
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Read the entire article here...
Troubleshooting Scoutbees Upgrade Errors and Rebooting
A user encountered an error while upgrading Scoutbees and suggests rebooting as a solution. Other users have had to stop the Scoutbees service before a successful upgrade.
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Read the entire article here...
How to Run Scripts in Administrator Mode on ControlUp.
A question was asked about how to run a script in Administrator mode on ControlUp. It was confirmed that the system is not always in Administrator mode, and a screenshot was provided as a potential solution for changing the execution context of the script. No further discussion on this topic was recorded.
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Read the entire article here...
Troubleshooting FSLogix in a Citrix Environment
Multiple users discussed a possible issue with Real-time dx and file handles not being released by 2022 servers in a Citrix environment. A similar issue was mentioned where the shell bridge process was hanging onto profiles and causing issues for users. The environment consists of Citrix, FSLogix, and Azure VMs with Windows 2022 Server. The problem is still being investigated and there is a need for visibility to see what is preventing the release of file handles.
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Read the entire article here...
Troubleshooting Monitors Settings in ControlUp 9.05
A user was wondering where Monitors settings were moved to in version 9.05. Others offered suggestions and troubleshooting, including checking for proper permissions with the admin account used to log into Dex. The issue was eventually resolved.
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Read the entire article here...
Setting up an Alert for Oracle Java Usage in ControlUp Edge DX
A user needed help setting up an alert for when Oracle Java is used on their workstations. They noticed that Edge DX could only see the process name but not the company info, so someone suggested using a script to obtain more data and put it into a custom index for a second alert. The user expressed thanks for the suggestion and said they would give it a try.
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Read the entire article here...
Logins in ControlUp RTC and Web Authentication
A user discussed logging into RTC and not being directed to the web for authentication. It was mentioned that web logins are cached and if the %appdata%\ControlUp\WebLoginToken exists and is valid, then a web login is not necessary. The duration of the token is controlled in DEX. In the demo lab, it is set to 14 days.
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Read the entire article here...
Updates for Data Collector Communication in ControlUp 9.1
A user asked about changes regarding data collector communication in the latest version of ControlUp, specifically in regards to MSP mode for the RT console. They mentioned the need for outbound communication and the limitation in sending hypervisor metrics to shared monitors. It was confirmed that this change will be implemented in the upcoming 9.1 version. No specific timeline was mentioned.
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Read the entire article here...
Troubleshooting Network Share Availability with ControlUp Scouts
The members of ControlUp discuss the possibility of using a Scoutbees Shell Execution scout to check the availability of a network share. Some members recommend using a PowerShell script for this purpose, while others suggest doing a TCP port 445 test. After some troubleshooting, one member shares their successful method of using a PowerShell script with the Share permissions set to "everyone."
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Read the entire article here...