At 9am and 10am, there were many application crashes caused by srmagent.exe. Some suggestions were given on how to troubleshoot or find the root cause, such as checking the event log or secure dx logs. If it happens again, it was suggested to open a ticket and send a dmp file for analysis.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
Triggering Actions based on Specific Server Connection Failures in ControlUp Real Time Console
A discussion was held about being able to trigger an action based on the number of connection failures for a specific server. It was suggested to add a column in the Real Time Console to display the number of Citrix connection failures, which could then be used to create triggers. The user also asked about improved local host cache monitoring and the possibility of bringing it into the product. The ControlUp support team mentioned some relevant resources and offered to discuss further during an upcoming meeting.
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Read the entire article here...
Importing Sites into Custom Device Location by IP Range
A question was asked about how to import a large number of sites into Custom Device location by IP range without manually entering them. A possible solution was suggested using custom settings. Another user shared how this had been given to them by support but may require back end configuration. The feature was praised for its cleverness and potential for fun pranks. Some warnings were also given about mixing extended and custom settings.
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Read the entire article here...
Automating Chrome Updates in ControlUp
A user sought help with setting up an alert in ControlUp to automate Chrome updates using the "= is" method, but was advised to use "contains" instead for non-numeric values. Another user suggested using securedx for a more efficient solution. Some users preferred using securedx for tracking and remediation purposes. No links were mentioned in the discussion.
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Read the entire article here...
Upgrading to the Latest Version of ControlUp and Switching Datastreams
A user asked if they could upgrade directly from their current version to the latest version of ControlUp and then change the datastream, or if they needed to go through multiple versions. Another user responded that they could upgrade directly and would be switched over to the streaming, with the team being notified ahead of time. It was suggested for the user to DM their organization name to have it added to the migration list.
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Read the entire article here...
How to List Full Path for Applications in ControlUp Reports
A user asked if it is possible to list the full path for applications in reports such as App Statistics. Another user mentioned that this is likely not possible due to the report counting usage across multiple hosts with different installation paths. The API, specifically the getappusage endpoint, also does not contain the path. A user confirmed this and provided a link to the documentation.
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Read the entire article here...
Understanding Traceroute and Missing Hops
A discussion about missing hops in a traceroute was had, with a user providing a possible explanation that some nodes may not allow ICMP ping. It was suggested to use the Windows tracert command to replicate this. Other users chimed in with similar experiences and further clarification on how traceroute works. It was concluded that this can be a temporary issue or it may be due to nodes not allowing ICMP traffic. The example used to demonstrate this was pinging Google, which does not allow ICMP ping. The initial user thanked everyone for their help.
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Read the entire article here...
Reducing Network Traffic between vCenter and ControlUp
A user asked about the high amount of network traffic between their vCenter and ControlUp. This could be due to the SOAP-based data collection, which would appear as HTTP traffic. It was suggested to run diagnostics on the data collector to confirm, and to consider creating a ControlUp site closer to the vCenter to reduce data traffic. Contacting a CSM or via DM was also recommended for further assistance. Event
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Read the entire article here...
Understanding ControlUp Edge DX on Igel
A user asked about running Edge DX on Igel. They wanted more data to help with a VDP connect issue and hoped to see it from the Igel side. Another user listed the information they can see from Edge DX, such as device performance, processes, applications, and events. They also mentioned the ability to remotely assist and run scripts for data collection. ControlUp Edge DX can be found within configuration/system events.
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Read the entire article here...
Running User Scripts and Scheduling with ControlUp
A discussion took place about running a user script on a daily basis and the process of making a system script run another script with the user registry key and date. The script would run in a long interval.
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Read the entire article here...