A user had an issue with SecureDX showing an older version of BeyondCompare installed, even though they had the newest version according to Add/Remove programs in Control Panel. After investigating, it was discovered that BeyondCompare does not do upgrades for major versions, so the old version needed to be manually uninstalled. A link to the Scooter Knowledge Base was provided for more information. SecureDX has been useful for keeping third-party software updated on their network.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
Tagging Devices via ControlUp
A user shared a problem with tagging devices and looking for a way to execute a script via ControlUp. This may involve hardcoding API keys but a suggested solution from a customer was to store the needed variables from the endpoint in a custom index and use that for a separate tagging script.
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Read the entire article here...
Recommending Interval Times for EUC Scouts and Delivery Group Configuration
A user asked for recommendations on interval times for running EUC scouts, and whether it is better to use one scout per delivery group. Multiple users responded with suggestions and advice, including the possibility of using staggered intervals to allow time for merging profiles. The issue of session disconnections was also mentioned, and the user confirmed they were using only one account.
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Read the entire article here...
PowerShell vs Batch Scripts for Hard Drive Cleanup in ControlUp
A user asked for PowerShell scripts for hard drive cleanup. There was no success in trying to use PowerShell for full HDD cleanup - it was not performant. As an alternative, batch scripts were developed and they work much faster.
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Read the entire article here...
Troubleshooting AppX Load Packages in ControlUp
A user was trying to figure out the discrepancy in the AppX load packages duration time and asked for clarification. Another user mentioned that the gap in the total duration was 2 seconds, caused by the operating system. They suggested disabling appx packages or checking storage speeds and profile sizes to improve login duration. Another user added that ControlUp shows what it knows to look for, but there may be other things happening that are not logged or classified yet. The original user thanked both for their helpful responses.
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Read the entire article here...
Integrating Power Query and Power BI with ControlUp Tenant – Documentation and Support for Accurate Reporting
A user asked if there was documentation for connecting Power Query and Power BI to their tenant for reporting. Another user shared a link to a ControlUp blog post on visualizing problem desktops with Power BI, but noted that the results may differ due to API changes. It was suggested to obtain an Edge DX API key from support for accurate results. A link to the guide for creating an API key was also provided. The original user has placed a support ticket for assistance.
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Read the entire article here...
Troubleshooting EUC Scout Failure Descriptions
A user is looking for a list of failure descriptions for EUC Scouts when configuring alerting policies. Another user explains that errors correspond to different stages of connecting to EUC sessions and shares a helpful article for reference. The first user is grateful and mentions they have scouts running and will open a support ticket to ensure their settings are correct.
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Read the entire article here...
Differences in Latency between EdgeDX and VDA Protocol
A user asked about the differences in latency between EdgeDX and the ControlUp VDA protocol. It was suggested that this may be due to different sample rates and frequencies. The user expected the maximum latency in HDX to match that of EdgeDX, but it was discussed that this may not be the case if HDX is not sampling at the same time. ControlUp URLs for EdgeDX and the VDA were also shared.
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Read the entire article here...
Troubleshooting Data Not Updating and Outbound Connection Problems in ControlUp
A user asked for help with data not updating on DEX for some machines and observed outbound connection problems. Another user suggested turning off the default setting for enabling outbound connection in the console and restarting the monitors. This should fix the issue.
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Read the entire article here...
Refresh Time for API Connection in ControlUp RealtimeDX
A discussion was held about the refresh time for the API connection and RealtimeDX or Data Collector. It was mentioned that the data collection time for Horizon can be seen through invoke-cuquery, with a cycle starting every 10 seconds after the previous cycle is completed. The RealtimeDX version being discussed is 9.0.0.1680.
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Read the entire article here...