A user asked how to change the site for the EUC Universal Sync script. The answer is to edit the sitemap.cfg file on the monitor, which can be found at https://support.controlup.com/docs/euc-synchronization-with-universal-sync-script. Monitors' configurations can also be used to change the default site.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
Limiting the Number of Connections in ControlUp Real Time Console
A new user asked if there was a way to limit the number of connections in the ControlUp Real Time Console that a given user can have to the client machines. The suggestion was to use the Solve console, which the user said might not offer the same 'Incidents view'. However, the Audit Log from the Solve console can show all the triggers that were fired and actions ran, as well as limit the 'Connect to Windows Machine' permission. It was suggested to explain the resource constraints to the help desk team and rely on their own principles of self-control. There is no way to detect if too many connections are open, and the Security Policy is all or nothing.
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Read the entire article here...
Monitoring LB VIPs with ADC/Netscalers in ControlUp
This discussion is about monitoring LB VIPs on ADCs/Netscalers, with a user wondering about the proper trigger configuration. They had tested it but got no alert email. It was suggested to use the Netscaler Record Type to get a lot of useful data and also to try manually triggering the alert by unbinding the back end server from the service group to observe the value changes in the console.
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Read the entire article here...
Patch Detection with ControlUp EdgeDX Explained
EdgeDX patches are determined by querying the Windows update. It is possible to manually run the script to check for missing patches. The script uses the Microsoft COM object for Windows updates and may not work with other tools such as Big Fix or Intune.
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Read the entire article here...
Monitoring Other Appliances with ControlUp
A user asked about monitoring other appliances via API like routes. It was suggested that Scoutbees HTTP/S tests may be suitable, while VMware UAG and F5 were noted to be on the roadmap at some point, although there is nothing near-term available. The user was asked to identify the particular vendor appliance they are looking for monitoring.
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Read the entire article here...
Using SessionCreationDate as Trigger Condition for Reports in ControlUp
A user asked if there is a way to use SessionCreationDate as a trigger condition for a report. It was suggested to use Invoke-cuquery and toast popup instead, and a sample sba was pointed out as a resource to create Windows Events. The sample can be found in the ControlUp Community Library.
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Read the entire article here...
Upgrading from ControlUp Scout Version 1 to 2
A user asked about a silent installation of the Scout app and if the Hive settings will be preserved when upgrading from version 1 to 2. It was confirmed that the Scout configuration will not be affected by the Hive upgrade.
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Read the entire article here...
How to View Historical Packet Loss for a User?
A user asked if it was possible to view historical packet loss for a user; if RemoteDX is deployed, it can be done via the “Client Packet Loss” graph on the Historical Client Metrics page (https://docs.controlup.com/hc/en-us/articles/360026947252-See-Historical-Client-Metrics).
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Read the entire article here...
ControlUp Releases the Action Library
A user asked about the new ControlUp Action Library, which is only currently available for certain organizations. The user apologized for posting in the wrong channel, but was told not to worry as it is being announced in the release notes. The user was excited to try out the Action Library.
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Read the entire article here...
Error Upgrading to Latest ControlUp Scoutbees Hive Fixed by Machine Restart
A user was trying to upgrade to the latest Scoutbees Hive, but received an error. After confirming that the process was running as an administrator, the recommended workaround of restarting the machine was successful. The ControlUp team is still investigating the issue.
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Read the entire article here...