A user asked for help with installing the curdx_windows_citrix plugin alongside the Edge DX client during a POC. Another user provided a helpful link to the ControlUp documentation for remote DX installation and the conversation ended with a positive comment about the helpful nature of the community.
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ControlUp for Desktops Training & Support Archives
ControlUp for Desktops (Edge-DX) training and support-related archives from inside the ControlUp Community on Slack.
Troubleshooting Duplicated Devices in ControlUp
A user asked a question about devices appearing as duplicates in ControlUp when reinstalling the agent. A member suggested using the registerwithdevicename option to replace the previous device. The kb documentation and further details on this option can be found at https://controlupcommunity.slack.com/archives/C0467CPGDM4/p1708435315104419.
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Forwarding Audit Logs for ControlUp EdgeDX to Centralized Logging Service
A user asked if audit logs for ControlUp EdgeDX can be forwarded to a centralized logging service. Currently, the only way to access them is through the api. Unfortunately, there is no other option at the moment.
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Remediation Options for BSOD Events in ControlUp
The EDGE DX team's work focusing on BSOD events has been impressive, but some users are looking for remediation options. Windows forum responses suggest updating drivers, rebuilding the OS, or replacing the device as common options. The forum can be found at -insert ControlUp URL here-.
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Edge users experiencing ControlUp license pop-up.
Some users are experiencing a license-related pop-up in Edge. Closing and reopening the browser seems to resolve it. Chrome users do not seem to be affected.
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Troubleshooting High Latency Events in ControlUp Network Monitoring
A user asked for help with high latency events on a machine. They have set up traceroutes to monitor the network, but the data doesn't seem to correspond to the displayed value. Another user suggested looking at the device at the time of the spikes and running a continuous ping. It was also mentioned that the traceroutes and pings are only run at set intervals, so some packets may have high latency while others are in a lower range.
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Remote Control Issue with Consent Pop Up
Multiple users experienced errors when trying to use remote control to access a device without a logged in user. This may be due to changes that were made, as it used to work in the past. It was suggested that the issue may be related to the user consent pop up. Some users reported getting the same error message when trying to remote in. It was also noted that the issue may be caused by using the 2.13 GA agent or the 2.13 RC on the tenant.
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Troubleshooting Edge DX and Netskope CASB
A user asked about Netskope CASB causing Edge DX to show their IP address as a Netskope owned one instead of their actual ISP IP. They found an article about ZScaler needing to be set up to bypass some ControlUp URLs for the real IP to show, and asked if this would likely be the same fix for Netskope. Another user responded saying they had a similar issue with ZScaler and needed to set up a bypass in order to correctly report ISPs. It is likely that EdgeDX is looking at the IP the client is coming in from and showing the Netskope IP. The ZScaler bypass information can be found here: https://support.controlup.com/docs/show-the-real-ip-address-for-devices-using-zscaler-vpn
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Using Edge DX and Flagging Devices in ControlUp
A user had multiple questions about using Edge DX, including whether there is a way to mark a device as stolen or lost and how long an offline device remains in Edge DX before being removed. Another user suggested utilizing the notes field and tagging feature to keep track of the device and potentially create an alert condition for it. The data can also be viewed in the "_devices data index."
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Running EdgeDX in a Non-Persistent VDI/DaaS Deployment – Tips and Troubleshooting.
A user asked a detailed question about running EdgeDX within a non-persistent VDI/DaaS deployment. The discussion covers specific deployment requirements and tips from other users. Troubleshooting steps, including checking the event viewer and using the msiexec command with specific parameters, are also mentioned.
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Read the entire article here...