ControlUp Community

Connect, Learn, and Grow

ControlUp for Desktops Training & Support Archives

ControlUp for Desktops (Edge-DX) training and support-related archives from inside the ControlUp Community on Slack.

ControlUp Community Meetup #5 – Technical State of ControlUp, EUC & DEX with ControlUp CTO Jon Wallace

Posted on

Watch the 4th ControlUp Community Meetup featuring Jon Wallace, CTO at ControlUp. Jon discusses the current state of ControlUp, shares his views on the IT industry, Digital Employee Experience (DEX), and End-User Computing (EUC), and shares his vision and ideas for the future of ControlUp software and solutions. Jon also answered questions. For example, when asked to explain the value ControlUp delivers IT outside the EUC/VDI space.

Read the entire article here...

How to Disable ControlUp Agent Auto Updates

Posted on

A user asked if there was a way to disable auto updates for devices with the ControlUp agent other than disabling them one at a time; it is possible to do so by turning off version control. The reason for this was due to CarbonBlack blocking the agent when it gets updated. As a solution, the user was suggested to get a CarbonBlack rule in place to allow it, simplifying future upgrades of the agent.

Read the entire article here...

Looking for Script to check a device’s Event viewer for why a device will blue screen or BSOD

Posted on

A user asked if anyone had a script to check the device Event Viewer for why a device will blue screen or BSOD. Wouter replied that although complicated, tools for BSOD Analysis may be found through a simple online search. Dennis mentioned that Windows Error Reporting (WER) may be used as a source of data, also providing a screenshot of a proof of concept script as an example. Eugene asked for clarification on whether or not a workflow can be created for alerts on BSODs.

Read the entire article here...

Using Automation to Assign Dynamic Groups in ControlUp

Posted on

It is currently only possible to automatically assign Dynamic Groups during installation of the Windows Agent, but there may be a similar possibility for Linux using the upcoming IGEL OS12 agent. Alternatively, API calls and scripts can be used to assign dynamic groups. UserVoice item https://controlup.uservoice.com/redirect/suggestions/46944511 has been created for this.

Read the entire article here...

Installing ControlUp Edge DX on Non-Persistent VDI Images

Posted on

A user was having difficulty finding documentation on installing ControlUp Edge DX onto a non-persistent VDI base image. The solution is to add the ONLYSTARTONBOOT=1 argument and to register machines by name in the agent settings within the tenant. Casing is important. The full command is: msiexec /i agentmanagersetup.msi /qn DEVREGCODE=(SampleCode) TENANT=(TenantName).sip.controlup.com ONLYSTARTONBOOT=1 REGISTERWITHNAME=1.

Read the entire article here...

Accessing the API Tab in ControlUp SIP

Posted on

In order to access the API tab in ControlUp SIP, users must login directly to SIP, not through DEX. If unable to log on, a support ticket can be submitted for a devops team to create an API key. An instructional video featuring all the steps to get started with Edge DX API and Power BI can be found at https://vimeo.com/843341854?share=copy. There is no exact ETA on when the API key tab will be available for DEX.

Read the entire article here...

New script that with CVAD + Teams troubleshooting help

Posted on

A user suggested creating a new script to resolve issues with Teams by clearing the cache, running a bat file to kill Teams processes, delete the cache folder, and restart Teams in the public desktop for easy user access. An EdgeDX script already exist that does this. ControlUp does not have user initiated scripts, but the bat file can be dropped on their desktop. The EdgeDX script can be found below.

Read the entire article here...