Edge DX customers were looking for an audit of remote control sessions initiated through ControlUp. It was suggested to access "Configuration > System Events" to view the data, which can then be exported as csv. Alternatively, the Device Event tab can be used on each device. End User Activity is a feature to monitor user usage in terms of application.
Read the entire article here...
ControlUp for Desktops Training & Support Archives
ControlUp for Desktops (Edge-DX) training and support-related archives from inside the ControlUp Community on Slack.
What Are the Requirements for ControlUp Scoutbees Custom Hives?
A user asked the system requirements for ControlUp Scoutbees Custom Hives. The answer is that almost any Windows machine is capable, and the official specifications can be found at the links https://support.controlup.com/docs/custom-hive-overview and https://support.controlup.com/docs/installing-custom-hives as the hives do not cause any load.
Read the entire article here...
Read the entire article here...
Troubleshooting Linux Device Username Display Issue
A user was having difficulty with a Linux device that was not displaying a user, even though the user was logged in. After various troubleshooting requests from @member, it appears that the issue may have been caused by Wayland. The solution was to switch back to X11 by editing the custom.conf file in nano and uncommenting the WaylandEnable=false line. After reboot, the device should be displaying the username.
Read the entire article here...
Read the entire article here...
Integrating the Enrich Browser Addin to ControlUp’s VDI Platform
A user queried about integrating the Enrich browser addin to ControlUp's VDI platform - currently only available on Edge DX. @member had been looking into ways to extend Enrich with data from the Real-Time DX solution, but feedback from users in the field is required before any decisions can be made.
Read the entire article here...
Read the entire article here...
Sivan’s “Did You Know” – ControlUp FeatureTroubleshooting with Edge DX
Users discuss drilling down to Edge DX from the VDI web browser - this feature allows quick troubleshooting to identify the source of an issue. The requirements for this tool can be found on ControlUp's website.
Read the entire article here...
Read the entire article here...
Troubleshooting ControlUp Edge DX Error on Ubuntu Device
A forum member asked about an error with a ControlUp Edge DX service running on Ubuntu. They checked the siplog.log, which showed a normal log from 2023, and determined that the service was running but something else was causing it to shut down when the user attempted a remote shell. The issue seemed to be caused by a typo when restarting the service, and the user suggested creating a support ticket and reinstalling the service. URL: cuacademy.controlup.com
Read the entire article here...
Read the entire article here...
Manually Removing User Accounts Set up with SAML in ControlUp Platform
It was noted that user accounts set up with SAML must be manually removed if removed from Azure sync, as the user management does not currently have a sync with the directory or SAML IDP. ControlUp is looking into deeper integration in the future, with the possibility of adding a public API for user management. Furthermore, an ability to integrate with Entra ID is under consideration.
Read the entire article here...
Read the entire article here...
Getting Help with Script in ControlUp Edge DX
A user was looking for help with a script to run in EDGE DX and requested suggestions for the last three lines of the script. It was suggested to replace "SIP DATA BEGINS" with "SIP EVENT BEGINS" - this worked. Cross post can be found at https://controlupcommunity.slack.com/archives/C054KQMGMQX/p1702456041109869
Read the entire article here...
Read the entire article here...
Viewing Tree View Data of C Drive in ControlUp Edge DX
A user had a script they were using in EDGE DX that was not showing tree view data of their C drive, so they outputted the data directly in the script and in SIP Begins and Ends but this did not work. The user changed the script to output data to a text file and it worked. They then asked if this data format could be used in data files, and while this is a plan for the future, they were just trying to view the data.
Read the entire article here...
Read the entire article here...
Can ControlUp Edge DX Limit Device View/Assist for Users/Roles?
A user asked if the Edge DX platform has the ability to limit devices viewable/assistable to a user/role. This can be managed on the dex platform (app.controlup.com), with more details available in the ControlUp support documentation at https://support.controlup.com/docs/users-and-permissions#roles-and-permissions.
Read the entire article here...
Read the entire article here...