To solve the issue of a grey screen when trying to access a custom data index, it is suggested to delete the whole index and build a new Object with all separate items. The object should include `'NIC Name'` and `'ipconfig interfacealias='` properties, and have to work around `IPv4Address` and `DNSServer` which are arrays. Deleting the index will allow the agent to send data again, and regenerate the index.
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ControlUp for Desktops Training & Support Archives
ControlUp for Desktops (Edge-DX) training and support-related archives from inside the ControlUp Community on Slack.
ControlUp Devices page become super slow to load and be able to interact with?
Users were experiencing slow load times when interacting with the Devices page, and believed it was due to seeing too many devices at once being set at 100. It was suggested to switch to 10 or 20 devices to improve responsiveness, however this was previously set up to 50 devices without issues. Coincidentally, users also noticed the online column now had color shading, but this was unrelated, as this was due to different filters being set.
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Read the entire article here...
Can ControlUp Real-Time Be Deployed in an On-Premise Environment?
A user asked if it was possible to deploy Real-Time Diagnostics in an on-premise environment, which is possible with a fully on-premise solution. HP thin clients can be added to Edge DX, which is cloud-only and can get remote DX data from them but not the devices themselves.
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Read the entire article here...
How to Determine Device Presence and Last Communication Value in ControlUp Edge DX
A user asked about EdgeDX API, looking for a best Index to use and if an API request should be sent for each device. It was suggested to use the (hidden) _devices index and take inspiration from the Edge UI, which can be accessed by pressing F12. Lastly, using the Get-EdgeDXIndexData with a maxrecord of 10000 was suggested which would retrieve all the records.
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Read the entire article here...
Edge DX Agent Beta Bits & Auto Update Agent
A user experienced the Edge DX agent reverting from the beta version to the non-beta version due to Auto Update Agent being enabled. Questions were asked about the version which should be showing if the user is on Beta, and answers indicated that version 2.12.0.2162 is the current version. The File transfer feature was mentioned as a benefit. The explanation for the reverting was that the user had to choose one of the Beta versions in the Agent section of Settings.
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Read the entire article here...
Health Checks for VMware UAGs Using Horizon and UAG APIs within ControlUp
A user asked for suggestions on what metrics to assess in a project to do better health checks on VMware UAGs using Horizon and UAG APIs. Ideas include alerting when a connection server exceeds a threshold, and when services are not in a running state, as well as low available memory and high CPU. These metrics would also be desirable to display in ControlUp's Solve and Console. Discussions also included Dennis' idea to bring the data to Edge DX and a feature request for UAG data.
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Read the entire article here...
How to Make ControlUp Edge DX Recognize Windows-Based Thin Clients
A user was having an issue with Windows-based thin clients not showing up properly on Edge DX when the device image was sysprepped and reinstalled. Edge has a UID stored in the programdata folder which marks the device as unique. To solve this issue, the UID must be removed before sealing the image, and then a new UID will be generated when the Edge agent is restarted. The UID file can be found in C:\programdata\Avacee\sip_agent\cachefiles.
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Read the entire article here...
Tackling Peak User Input Delay (secs) with ControlUp
Trentent gave advice seeking to identify why application performance on physical machines had a peak user input delay up to 15 seconds - the default trigger priority boost for processes has a threshold of 300ms. Edge DX was installed and CPU spikes were not observed. It was fixed in the Beta 2 for Windows and can be due to any number of causes such as latency with proxies and disk issues. User input delay can be inspected with the newest agent.
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Read the entire article here...
How to Kick off Windows Systemreset Command from ControlUp Edge DX?
A user wondered if there was a way to kick off the Windows "systemreset -factoryreset" command with a script from Edge, as an alternative to the user going into recovery mode, but it seems that a prompt is required which will be unanswered if the user is not logged on. The user would not like to automate this process and the solution may not be worth the effort required to make it 100% safe.
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Read the entire article here...
The Benefit of Running RemoteDX and EdgeDX Together
A user asked if there was any benefit to running both RemoteDX and EdgeDX in addition to each other. They are completely different, with RemoteDX adding extra metrics to VDI sessions and EdgeDX focused on corporate physical endpoints. Though each offers different data, there is benefit in drilling down from RemoteDX to the device in EdgeDX. Real-Time DX and Edge DX are two different products, so EdgeDX data is not viewable in Real-Time DX but Solve and DEX provide this data in the same web interface.
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Read the entire article here...