A user asked for suggestions on how to report on user connections with poor latency, signal strength, and RTT. They could utilize the Network Dashboard to report on top bad latency, longest traceroutes, plus pull data from Configuration > Data > device_status and set alarms to alert on select fields. They can also export the data from ControlUp into MS Excel for more complex reporting. Futhermore, more features are in the roadmap to expand reporting in the future. Links to two articles were provided for more information.
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ControlUp for Desktops Training & Support Archives
ControlUp for Desktops (Edge-DX) training and support-related archives from inside the ControlUp Community on Slack.
How to Deploy ControlUp Remote DX on IGEL Devices
A user asked about the best or newest way to deploy/update ControlUp Remote DX on IGEL. The Igel firmware release 11.08.230 includes ControlUp Agent 8.1.5.500 and the user asked how to activate this feature. The user was given advice to move away from Real-Time but add them to Edge DX. As of 11.04 and earlier, the user was advised to use a custom partition. There is a bug that prevents the user from connecting after June last year, though. The user can download the ControlUp Remote DX Agent install script for IGEL devices using OS v11.05.152 and test it on OS v11.07.198.
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Read the entire article here...
Targeting Machines for Surveys in ControlUp Edge DX
A user asked if it is possible to target certain machines for surveys in ControlUp Edge DX, with the current options being AD groups or individual machines. It was mentioned that machine group selection may need to be requested as an enhancement. Linux agents do not currently support user sentiment. The survey is sent to users, and Edge is not installed on Citrix desktops.
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Read the entire article here...
How to create an alert that will only fire on machines in a certain group and tag using ControlUp Solve \ Edge DX
A user was trying to set an alert in ControlUp Solve \ Edge DX based on a device group or tag, and needed to use the 'devices' index for this, but didn't think it would work as the platform is not part of this index. @member was asked to offer input until the user could take a deeper look, but it ended up working, with all alerts only being for Linux endpoints. The user is looking forward to the next version of ControlUp Solve \ Edge DX.
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What Does the ‘ERR_BLOCKED_BY_RESPONSE’ Error Mean?
The 'ERR_BLOCKED_BY_RESPONSE' error occurs when response is delivered along with requirements from Chromium such as 'X-Frame-Options' and 'Content-Security-Policy' aren't met. It is speculated that Salesforce is setting HTTP headers that are blocking an action that Scoutbees is trying to do, likely due to Javascript running on the page not sourced from a Salesforce-approved location.
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How Much Additional Employee Workload Can We Expect from a ControlUp Edge DX Deployment of 1500 Devices?
A user asked about the workload accompanying an ControlUp Edge DX deployment, which would involve approximately 1500 devices. Installation of the agent via MSI is easy, as Edge DX is a SaaS application with no additional infrastructure or firewall rules needed. ControlUp Academy has free Edge DX administrator courses. The deployment should take less than 2 hours, but it is recommended that 1/2 a day be assigned for safety. The ControlUp Academy course can be found at https://cuacademy.controlup.com/edgedx-info/.
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Fixing an Issue with Outputting Scheduled Tasks Trigger Info
A user encountered an issue when running a script for pulling in a scheduled tasks trigger info. The output created an index that was empty and when clicked it showed a blank page. With the help of @member, they were able to create a script that would output details from the Trigger including StartBoundary, DaysOfWeek, WeeksInterval, DaysInterval, and NextRunTime. It was suggested that specific values may have been an issue with the output, but it was not concluded.
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Does Edge DX Remote Control Leave a Trace afer Ending Remote Session?
A user asked about remote control functionality in Edge DX and whether it leaves traces that the security department can pick up. @Member gave an explanation that the client used in the agent is a VNC client, but is secured and connected to other parts of the system via a web-socket. This means that the VNC client cannot be externally connected, thus not leaving traces.
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ControlUp Edge DX system requirements and AV exception documentation
Someone was looking for system requirement and AV exception documents for Edge DX. The documentation available on Support Controlup showed AV exclusions for Controlup, which included one item needed for Edge DX. Powershell was found to be blocked by CarbonBlack, and it was suggested that Powershell should be allowed as Edge DX runs PS to gather metrics. It was also suggested that the Edge Docs be updated to reflect this, and that sipagent.exe should be whitelisted to allow Powershell to run.
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Using ControlUp Edge DX to capture memory dumps after BSOD
Using Edge DX to capture memory dumps after BSOD.
One of our super smart engineers was talking to a customer who had a manual process for capturing memo...
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Read the entire article here...