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ControlUp for Desktops Training & Support Archives

ControlUp for Desktops (Edge-DX) training and support-related archives from inside the ControlUp Community on Slack.

Storage Tab Not Showing Reliably in ControlUp Desktop Agent

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A user reports that the Storage tab is not showing reliably in the recently installed newer Desktop Agent for a large VDI pool with around 1000 non-persistent machines. They haven't seen any reports of this issue and suggest opening a support case for further investigation. Another user adds that kernel ETW messages may be used for this feature and advises the user to provide more details on how the data is collected for troubleshooting. The affected machines are single-session and a new image is being rolled out, so the user will check if the issue persists and create a case if needed. Read the entire article here...

ControlUp Dashboard Issue and Snowstorm Update

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A user mentioned having issues with the ControlUp dashboard for disk space and uptime. The issue has been identified as a conversion bug and a hotfix is planned for release the next morning. The user is asked to send a har file and screenshots to support@controlup.com for further investigation. The conversation moves on to a snowstorm in Wisconsin and it is noted that the bug has been fixed. Read the entire article here...

Using Sharing Sentiment Surveys to Improve Business Operations

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A user requested shared sentiment survey templates to see how others are using this feature. They shared a specific example for migration experience and potential feedback. Another user shared a blog post on using employee feedback to improve business operations. URL mentioned: https://www.controlup.com/resources/blog/metrics-tell-you-what-broke-employees-tell-you-what-matters/. Read the entire article here...

Improving Understanding of CPU Queue Events in ControlUp

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The group discussed how to better understand the details behind CPU queue events in ControlUp for Desktops. Some suggestions included adding specific event IDs for collection and using the new active processes > threads view to identify threads waiting for CPU availability. Complications to consider include CPU spikes and threads changing state rapidly. Running a WPA CPU trace may provide a better understanding of thread queueing. Read the entire article here...

Troubleshooting Offline Windows Servers in ControlUp

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Some Windows servers appear as offline, but when a user logs in through the hypervisor's remote console, they show as online again. A screenshot was requested and a possible solution was suggested. It was advised to submit a case to support@controlup.com with logs and screenshots for further analysis. Different ways to change logging levels were shared and it was asked if the server has AV in place. A possible explanation was offered and it was mentioned that logs would provide more insight into the issue. One user stated that they had put in exceptions for the AV, and another needed to wait before reporting. Screenshot and log files were recommended to help find a solution. Read the entire article here...

Troubleshooting Screen Recording in ControlUp for macOS with an MDM Deployment

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A user posed a question regarding an MDM deployment of ControlUp for macOS and how the screen recording window should behave when remote access is attempted. Other users clarified that the pop-up is expected and not able to be managed by an MDM due to Apple restrictions. Additionally, it was noted that only standard users can approve screen recording via PPPC and other Quotes could be found. The article available is no longer available. Read the entire article here...

Partial Visibility for Windows 365 Cloud PC Via BYOD

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A team member needed partial visibility from a BYOD connecting to a Windows 365 Cloud PC. The Cloud PC had Device Agent installed, but not the BYOD. The solution was to install the Remote Client plug-in on the BYOD Windows PC. More information can be found at https://support.controlup.com/docs/windows-365-edge-dx. Read the entire article here...