A discussion on pulling device scores through automation in ControlUp's API took place. An employee suggested a script for doing so at the given URL, as an alternative to using employee scores. The user testing this found a limitation in the number of devices returned, which was addressed by a team member. The method is trapped before it can be lost. Score!
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ControlUp for Desktops Training & Support Archives
ControlUp for Desktops (Edge-DX) training and support-related archives from inside the ControlUp Community on Slack.
Analyzing Citrix Reconnect Times with ControlUp
A user was looking for inspiration on gathering data from ControlUp agents to analyze long connect/reconnect times for a Citrix Shared Desktop session. Members shared that ControlUp recently added a feature to measure Citrix session reconnect times with a breakdown of processes, and offered a script that measures reconnect stages. Another user mentioned working on a solution for measuring endpoint authentication and requested assistance from members with a working Imprivata setup. The conversation concluded with the user planning to reach out to the members for further assistance.
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Troubleshooting BSODs with ControlUp
A member shared their experience of seeing a BSOD on a device without any alerts or restarts triggering. Others tried to troubleshoot the issue and determine if the event was recorded. A call was suggested for easier communication. A possible solution was also suggested - checking the WER data during device start. A call was scheduled for further discussion.
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Read the entire article here...
Creating Endpoint Alerts with ControlUp
Some users discussed creating endpoint alerts using ControlUp and shared resources for ideas. There was also mention of event monitoring and a planned upgrade to version 9.1.5. One user created a Google doc with alert ideas to share with others.
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Read the entire article here...
Controlling Location Information on ControlUp: What’s Possible?
A user asked about the possibility of blocking location information for specific devices. ControlUp team responded that it is currently only possible to disable location information for all devices, but they are working on a solution to disable it for specific devices within the next month. However, it is not currently possible to restrict specific users from seeing location information for certain devices.
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Read the entire article here...
Limitations of Device Group Creation in ControlUp
A user had a technical question about creating a device group and mentioned reaching out to internal for confirmation. Another user also tested and confirmed the limitation exists.
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Read the entire article here...
Tagging Multiple Endpoints at Once in ControlUp
A user needed to tag 40 endpoints and was looking for a way to do it all at once with just the hostnames. Another user suggested using a script with the Rest API or copying the hostnames into the device name fields and selecting all with the double pipe option.
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Read the entire article here...
Troubleshooting Dashboard Access on ControlUp
A user is having trouble accessing dashboards on ControlUp and asks for help. Another user responds that the dashboards are still in beta and may require specific prerequisites, such as enabled end user activity tracking. The first user confirms they have a desktops license and suggests it may not be working due to a renewal issue. They express hope that the feature will be extended to VDI and have submitted feature requests for report formatting. Another user responds that ControlUp is working on enabling VDI and more. The first user mentions having a case open for the license issue.
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Can You Hide the White Box During Remote Shadow Sessions on ControlUp?
A user asked if it is possible to hide the white box during Remote Shadow sessions without notifying colleagues. Others in the discussion found it amusing and confirmed that it is not possible to disable the white box feature. Conflicting it would not be possible for most companies to have this feature removed. It was mentioned that there is no configuration to disable the feature.
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Read the entire article here...
Troubleshooting Alerts for Visited Web Domains in ControlUp
A user is having trouble creating an alert for visited web domains using the 'contains' operator in the URL_domains data folder. They are seeking assistance from other members who have experience with this issue.
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Read the entire article here...