A user asked about data resolution at intervals for the CU4VDI/DAAS API endpoints. They assumed the smallest sample would be 3 seconds, but were not sure. Another user clarified that for real-time data, the machine list and details endpoints are available, with a granularity that changes over time. They provided a link to the knowledge base for more information. The company plans to add new API endpoints for non-data pipeline, and potentially to pull real-time metrics in the future. There are also plans to add the ability to run actions from the API. A specific roadmap for these developments is not yet available.
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ControlUp for Desktops Training & Support Archives
ControlUp for Desktops (Edge-DX) training and support-related archives from inside the ControlUp Community on Slack.
How to Set Up ControlUp Alerts to Post into a Google Chat Space
A user is asking for help setting up ControlUp alerts to post into a Google Chat Space using webhooks. The issue seems to be on Google's side, as the alerts successfully trigger when tested on an external site. Suggestions for workaround or solutions are given, such as using ControlUp Workflows. Examples and instructions on how to format the HTTP POST within a ControlUp Workflow are provided. The user is able to successfully get it working with Workflows, but is still investigating what type of variables are supported to make the message more meaningful.
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Read the entire article here...
Managing User Permissions and Device Access on ControlUp
A discussion took place about managing permissions for users on ControlUp devices. A potential solution was suggested - creating a new role and adding the hidden device group to it, with access granted only through SSO groups or individual accounts. However, it was noted that even with a role without any permissions checked, all devices were still visible. A back-end option was mentioned for disabling access to a product entirely for a specific user, and there was also a suggestion to use device tags to limit access to devices.
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Read the entire article here...
Tracking Fired Alerts in ControlUp Console
A question was asked about finding a dashboard or view in the ControlUp console that displays all fired alerts. It was suggested to click on "Devices" and then go to the "Overview" section where the alerts can be found under the "Alerts" tab. A user thanked the community for their help and joked about getting paid to ask the question. The ControlUp Community Slack channel was also mentioned.
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Setting Up Alerts for Specific Endpoints in ControlUp
A user asked how to set up alerts for specific endpoints based on tags or other criteria. Another user suggested that it depends on the type of alert and explained that groups and tags are only present in certain indices. If the desired data is not in the correct index, filtering based on tags or groups may not be possible.
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How to Set Up Desktop Alerts for Specific Event IDs in ControlUp
A user in a ControlUp proof of concept asked for help confirming their setup of desktop alerts for specific event IDs. Other users suggested using double pipes between the event IDs and creating separate alerts.
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Reporting on Browser URLs in ControlUp for VDI
A discussion about how to report on data captured in the Browser URL column in ControlUp, specifically for CU4VDI. It was suggested to grab session activity data and session details in order to access the URL information. The timeline of foreground URLs is available in the session details data.
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Troubleshooting SQL Errors in ERP Applications with ControlUp’s Monitoring Tools
A team member asked for help with SQL errors while working in an ERP application. The team suggested using CU4VDI to monitor process level network traffic and overall network usage, as well as a CIG utility to monitor TCP connections. The utility is not yet published but can be obtained from a specific member.
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Understanding Retention Period in ControlUp Location History Report
A user is looking for information on the retention period for location data in the ControlUp Location History report. It is confirmed that data is only guaranteed for 28 days, but may be retained longer if the cleanup threshold has not been exceeded. The number of devices deployed may influence the retention period.
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Read the entire article here...
How to Create Custom Dashboards for Application Performance in ControlUp
A user asked about creating custom dashboards in ControlUp specifically for monitoring the performance of applications such as Office and Outlook. The Support Team suggested utilizing big screen dashboards for this purpose. More information on big screen dashboards can be found at https://support.controlup.com/v1/docs/big-screen-dashboard
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Read the entire article here...