A user asked about deploying ControlUp agent via console. It was clarified that while the agent manager has .net embedded, the agent itself does not. A separate deployment is needed.
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ControlUp for Desktops Training & Support Archives
ControlUp for Desktops (Edge-DX) training and support-related archives from inside the ControlUp Community on Slack.
Connecting Machines in a File with ControlUp Real Time DX
A user wondered if Real Time DX can connect to a list of machines in a file. Another user clarified that while this feature is not currently available, it is possible to add devices to the console through a CSV file and deploy the agent.
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Read the entire article here...
DEX Script Output in ControlUp
A user started a POC for CU for Desktops and asked if there is a place for DEX to store script output in order to troubleshoot errors. Another user advised using SIP EVENT BEGINS/ENDS to capture the output and noted that enhancements are planned. They also mentioned that script failures are logged in the system events. The specific support page URL is provided.
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Read the entire article here...
Automation for Updating Dock Firmware to Avoid Replacement
The group discusses implementing automation for updating dock firmware in response to hardware issues, avoiding the need for device replacement. A step-by-step process is suggested, along with alternative methods such as hosting the necessary software in a cloud bucket for easy installation. This topic was initiated by a user in the group.
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Read the entire article here...
Bug with User Input Delay on Win 11 23h2 to 24h2 Upgrade
Multiple users reported a bug with user input delay when upgrading from Win 11 23h2 to 24h2, with over 25 devices affected. One person suggested rebuilding perfmon counts may solve the issue. The ControlUp team will investigate on Monday as users have already left the office.
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Read the entire article here...
Deploying ControlUp agent on MacOS with Workspace ONE UEM
A user asked for advice on deploying the ControlUp agent to a MacOS device using Workspace ONE UEM. Another user offered to check with the macOS agent development team for insights and asked for screenshots as well. The first user also clarified that they are looking for a correct plist file and suggested that scripting may not be needed. The conversation ended with the second user requesting to keep the screenshots. No resolution was provided yet.
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Read the entire article here...
Setting Up Alerts for SQL Always On Availability Group Failovers
A user asked for help with setting up an alert for a customer's SQL Always On Availability Group. Suggestions were made to use a PowerShell script or a scheduled trigger using the Edge DX agent. It was eventually resolved with the use of a PowerShell script that runs every 5 minutes and checks event logs for specific event IDs. No incidents are generated due to the potential scale of scheduled triggers.
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Using ControlUp for Application Inventory: Options and Suggestions
A discussion among ControlUp users touched on the use of CU for application inventory purposes. Some suggested exporting the data and generating reports with PowerBI, while others mentioned an option to request CU to build out new canned reports/API calls within DEX reports for VDI and Edge use cases. One member also mentioned plans to improve application usage reporting in the roadmap. Integration of more inventory related reports was also suggested.
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BSOD Events in ControlUp and How to Investigate Them
A user asked about BSOD events in ControlUp and shared that they have around 700 devices and 3-5 BSOD events per day. Another user suggested using the BSOD analysis script from the library to get more detailed information. After looking into the reported BSOD event, it was unclear if it was an actual BSOD or just a minidump. The user wanted this issue resolved and was willing to provide any necessary information. The power events tab in ControlUp can be checked to see if a machine rebooted during a reported BSOD event. The user was unsure if the machine had automatically rebooted when the user was not at their device.
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Enhancing Intune Integration at ControlUp
Shane mentioned some suggestions for additional CPC Intune Context items, such as provisioning policy, network method, region, scope, policies applied, user settings, and license type. This functionality is currently being developed and is expected to be available in H2-25. There may be a call with the community in April to gather more insight on what users want to see. One large enterprise also requested the ability to block login to DEX Console and only use enrich as an access method for strict location restrictions.
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Read the entire article here...