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ControlUp Live Remote Management Support & News Resources

These resources focus on Live Remote Management, a ControlUp capability designed for real-time visibility and action on endpoints. Explore how live connections provide immediate insight into performance, processes, network, and storage activity, and how on-demand tools enable investigation and remediation while issues are occurring. The content here is intended to help you understand how Live Remote Management works, when to use it, and how it fits into day-to-day troubleshooting across physical, hybrid, and frontline environments.

Understanding Permissions for ControlUp File Browser’s Admin Role

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A team member asked about the permissions for the Admin role in the newly launched File Browser. The ControlUp team clarified that this is by design and is meant to protect customers from unauthorized access to sensitive files. They suggested creating a separate "Super Admin" role with all the necessary permissions for RRM. More information can be found at https://support.controlup.com/docs/file-browser#permissions Read the entire article here...

Can ControlUp provide an online repository for agents to access files?

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A question was asked about whether ControlUp has an online repository for agents to access files over the internet. The team clarified that they do not offer such a service, but suggested reposting in the #controlup-secure-dx channel for further discussion. It was also mentioned that a solution using Azure CDN has been found. The user hopes that EdgeDX and SecureDX can communicate in the future. Read the entire article here...