ControlUp Community

Connect, Learn, and Grow

ControlUp Live Remote Management Support & News Resources

These resources focus on Live Remote Management, a ControlUp capability designed for real-time visibility and action on endpoints. Explore how live connections provide immediate insight into performance, processes, network, and storage activity, and how on-demand tools enable investigation and remediation while issues are occurring. The content here is intended to help you understand how Live Remote Management works, when to use it, and how it fits into day-to-day troubleshooting across physical, hybrid, and frontline environments.

Comparing Permissions in ControlUp VDI App and RTC

Posted on

A user asked about permissions in VDI App versus RTC and mentioned having different accounts. Another user requested for more information. A third user chimed in, explaining that the web console will not work like RTC and will have different functionality. The Dev team is working on bringing over all RTC features, but it cannot be done in the same way. Customers have been asking for certain features that are not possible with the RT console.

Read the entire article here...

ControlUp Release AI Assistant Powered by Pulse AI!

Posted on

At a technical level, Pulse AI is ControlUp’s intelligence layer. It continuously correlates telemetry across endpoints, sessions, applications, networks, identity, and tickets, understands context, and drives action. Not “AI as a chatbot,” and not dashboards with a different coat of paint—but an agentic service designed to reduce the manual correlation work IT teams are forced to do today.

Read the entire article here...

Understanding the New Live Remote Management File Browser Feature on ControlUp

Posted on

The new feature for Live Remote Management, File Browser, is discussed in a Slack post. It is helping the user to collect logs and pass files between systems. However, the default deployment settings only allow restricted permissions for Admin accounts. To fully utilize the feature, a custom role with necessary permissions must be created. A link to a blog post discussing the future of DEX management and asking for feedback on the new addition is also shared.

Read the entire article here...

Understanding Permissions for ControlUp File Browser’s Admin Role

Posted on

A team member asked about the permissions for the Admin role in the newly launched File Browser. The ControlUp team clarified that this is by design and is meant to protect customers from unauthorized access to sensitive files. They suggested creating a separate "Super Admin" role with all the necessary permissions for RRM. More information can be found at https://support.controlup.com/docs/file-browser#permissions

Read the entire article here...

Can ControlUp provide an online repository for agents to access files?

Posted on

A question was asked about whether ControlUp has an online repository for agents to access files over the internet. The team clarified that they do not offer such a service, but suggested reposting in the #controlup-secure-dx channel for further discussion. It was also mentioned that a solution using Azure CDN has been found. The user hopes that EdgeDX and SecureDX can communicate in the future.

Read the entire article here...