Resolving UI and Remote Control Discrepancies When Accessing Devices via Global Search in ControlUp 4 Desktop

When using ControlUp 4 Desktop (CU4D), users have observed a discrepancy in the user interface and remote control experience depending on how they access device details. Specifically, accessing a device via the global search feature directs users to a different-looking interface than when navigating through the Devices > Details path. The interface reached through global search appears to be the older Angular-based UI, characterized by a red-themed layout and missing certain functional tabs such as RMM (Remote Monitoring and Management), Internet Explorer management, network, and storage tabs that are present in the modern white-themed interface accessed via the sidebar device menu.

This difference is not just cosmetic; the remote desktop experience also varies between these two paths. The remote control window initiated from the global search interface does not match the one available through the Devices > Details route, indicating that two different backend platforms or UI frameworks are in use. The sidebar route leverages the integrated DEX (Digital Employee Experience) platform embedded in the main ControlUp site, while the global search currently directs users to the legacy environment.

This issue has been acknowledged by the ControlUp team as a known problem. A fix is planned to unify the experience so that both access methods will lead to the modern UI and consistent functionality, including the proper remote control interface and management tabs. The resolution was expected to be rolled out within a few weeks from the time the issue was reported.

Until this fix is deployed, users should expect the global search function to open the older interface with limited features, while the Devices > Details navigation provides the full, up-to-date DEX platform experience. For the latest updates on this issue and other CU4D features, users can refer to the official ControlUp documentation and community resources.

Read the entire ‘Resolving UI and Remote Control Discrepancies When Accessing Devices via Global Search in ControlUp 4 Desktop’ thread below:

When using the global search for CU4D, is there a reason why this takes us to a different looking location and remoting experience compared to going directly through Devices > Details?
These, from what I understand, should be white boxes? Is it taking us directly to the DEX platform rather than the one integrated into the main CU site?

is this yours?

The UI does indeed look different depending on whether you navigate via the side bar > devices > pick a device and drill in
OR global search > pick the device result

They are pretty subtle but I also didn’t try things like remote Control. RMM is missing from the red UI. IE management, network and storage tabs

It does seem like the remote desktop is different – doesn’t match the proper one.

~I assume the URLs are different for the remote control window?~

Just checked. They are. Looks like global search sends you to the older Angular interface.

Same issue here.

This is a known issue. We have planned a fix for it. Should be there in a couple of weeks.

Thank you! I’ll keep an eye out

Continue reading and comment on the thread ‘Resolving UI and Remote Control Discrepancies When Accessing Devices via Global Search in ControlUp 4 Desktop’.  Not a member? Join Here!