A user reports that the Storage tab is not showing reliably in the recently installed newer Desktop Agent for a large VDI pool with around 1000 non-persistent machines. They haven't seen any reports of this issue and suggest opening a support case for further investigation. Another user adds that kernel ETW messages may be used for this feature and advises the user to provide more details on how the data is collected for troubleshooting. The affected machines are single-session and a new image is being rolled out, so the user will check if the issue persists and create a case if needed.
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Storage Related Training & Support Archives
Storage training and support-related archives from inside the ControlUp Community on Slack.
Troubleshooting Login Slowdowns: How ControlUp Can Help
A user asked for help with login slowdowns and received suggestions to use CU4VDI trigger to run the ALD script, deploy ControlUp Disk Monitor, and run API queries to gather data. The AI Assistant or Claude/Gemini/ChatGPT can be used to correlate the data and determine the root cause of the issue. The ControlUp PS team is also available for assistance.
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Read the entire article here...
Live Remote Management: Troubleshooting Without Taking Over the User
See how Live Remote Management in ControlUp for Desktops enables real-time troubleshooting and remediation without disrupting the end user or taking over their session.
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Read the entire article here...
Troubleshooting the Management Option for File and Registry Browsing on ControlUp Live Features
A user encountered an issue with the new live features on ControlUp, specifically with the management option for file and registry browsing. After troubleshooting, it appears to be a permissions issue and potentially a global feature flag. The user was advised to log with support for further assistance.
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Read the entire article here...
Upcoming Feature: Remote Management in ControlUp
A user asked about the options under 'Remote Management' in ControlUp's roles and permissions. It was noted that these options are currently unavailable and are part of a new feature that is in Internal Beta. There is no ETA for general release at this time. The user is looking forward to this new feature.
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Read the entire article here...
Setting Up Biometric Usage Logging in ControlUp
Instructions for setting up a system to log biometric usage on endpoints were asked about in a Slack conversation with employees from ControlUp. The goal is to have a storage period of 7 years. Different suggestions were made, including using an API and PowerBI, as well as involving an account manager in the process. The data is associated with the user identity and compliance standards vary by country.
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Read the entire article here...
The Importance of DEX in M&A: Can ControlUp Detect Fragmented Packets?
Someone recently started working for a company with 1200 users and raised the importance of DEX at a roadmap session. They plan to showcase Control Up and asked if it can detect fragmented packets like Wireshark does. A member suggested checking with the Innovation Guild for relevant work.
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Read the entire article here...
Issue with Page Refresh on Secure DX
Several users reported experiencing a page refresh every 30 seconds on Secure DX, even when Auto-Refresh was not enabled. Some users tested on different tenants and found that the refresh only occurred with Auto-Refresh enabled. After some troubleshooting and guidance from @member Joel, it was discovered that using the "empty cache and hard refresh" option in developer tools could fix this issue. It appears the refresh was caused by items left in local storage.
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Read the entire article here...
Adding Specific Variables to Free Space Hard Drive Triggers
A user asked if it's possible for the Free Space hard drive trigger to include the amount of free space in MB/GB in an email. The support article linked provides a list of template variables, but it does not seem to include the desired variable.
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Read the entire article here...
PowerShell vs Batch Scripts for Hard Drive Cleanup in ControlUp
A user asked for PowerShell scripts for hard drive cleanup. There was no success in trying to use PowerShell for full HDD cleanup - it was not performant. As an alternative, batch scripts were developed and they work much faster.
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Read the entire article here...