A user was trying to figure out the discrepancy in the AppX load packages duration time and asked for clarification. Another user mentioned that the gap in the total duration was 2 seconds, caused by the operating system. They suggested disabling appx packages or checking storage speeds and profile sizes to improve login duration. Another user added that ControlUp shows what it knows to look for, but there may be other things happening that are not logged or classified yet. The original user thanked both for their helpful responses.
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Storage Related Training & Support Archives
Storage training and support-related archives from inside the ControlUp Community on Slack.
Understanding Data Caching in ControlUp
The discussion revolved around the caching of data from the agents to the monitor during network outages. It was confirmed that the monitor caches data for 24 hours in C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\ControlUp\CacheActivity and uploads it once the connection is restored. It was also mentioned that the agent does not have caching capabilities, only the monitor does. The potential impact of agent-level caching on user experience in VDI/RDSH environments was also brought up. This topic is not specific to v9 of ControlUp.
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Read the entire article here...
ControlUp – A Game Changer for Server Migration and Troubleshooting
A user shared how ControlUp has made server migration to new vCenter and network VLANS easier, saving hours of manual work. The tool offers multiple features and visibility into different environments to help resolve issues and prevent finger-pointing. Other users also express their appreciation for ControlUp's handy features such as historical troubleshooting and data analysis.
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Read the entire article here...
Troubleshooting Data Storage Issues with PowerShell Script in ControlUp
A user had trouble with a powershell script not storing data in the data index on a specific device, but with the help of another user's input, the issue was resolved. The correct script with a dummy key value, JSON format and dummy key field name can be found in the discussion.
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Read the entire article here...
Python Support and File Transfer on ControlUp
One user asked if Python will be added to the windows script list on ControlUp. Another user suggested using Powershell to call the Python script. A third user mentioned using Invoke-Webrequest or copying the script itself in the script window for file transfer. Another user suggested using a PS1 script that encapsulates the python script and checking if python is installed, and installing it if necessary. They also mentioned hurdles with file transfer and suggested a feature request for blob storage. Overall, Python support on ControlUp is not currently on the roadmap.
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Read the entire article here...
Exporting HDD Disk or Drive Size for EUC Inventory List
A user asked about the availability of hard drive disk or drive size values for creating an EUC inventory list for the boss. The values are not available directly from the webinterface, but they can be exported using the powershell cmdlets from https://support.controlup.com/v1/docs/monitor-cluster-powershell-fields-by-table#logicaldisks, or the Logical Disks view in the RTC.
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Read the entire article here...
Feature Parity Matrix and FedRamp Certification for ControlUp
A user asked ControlUp about FedRamp certification, and if there was a feature parity matrix between the on-prem release and SaaS. They were informed that ControlUp is not FedRamp certified but is in the process of obtaining this certification, and a feature matrix is available at https://support.controlup.com/docs/controlup-modes. Additionally, edge dx and Scoutbees require the cloud and when in the Government space, Hybrid mode is not available.
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Limiting Access to ControlUp Agentless VMs
A user inquired about limiting access to ControlUp agentless VMs when giving the service account visibility of storage in VMware - this would bring in 191 agentless VMs and exceed their licensing capabilities. It was clarified that the only way to limit the service account is to do it at the cluster level, granting them the "NO ACCESS" role on the clusters not to be managed. The user was advised to reach out to their ControlUp sales team for further assistance on this matter.
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NEW ControlUp Edge DX and Scoutbees Features, Updates, Fixes, and Scripts Released!
ControlUp is thrilled to announce new and exciting features, updates, fixes, and scripts have been released for ControlUp Edge DX and Scoutbees.
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Read the entire article here...
Documentation on Encryption of Data Sent to AWS from Monitors
The user asked for documentation regarding the encryption of data sent to AWS from monitors. It was suggested to check out https://support.controlup.com/docs/controlup-architecture-security-concepts. All data is encrypted with the Rijndael algorithm (AES) with a 128-bit encryption key. Depending on the mode either ControlUp Cloud servers or local storage will be used to store the key.
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Read the entire article here...