The discussion focused on issues with machines going into Error state with Horizon, and the Status from Solve and whether View and Solve views should be the same. After several insights, it was concluded the best way is to open a support ticket. Realtime DX and Solve should show the same status as Citrix and the user should open a support ticket for further investigation.
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ControlUp for VDI (Real-Time DX) Training & Support Archives
ControlUp for VDI (Real-Time DX) training and support-related archives from inside the ControlUp Community on Slack.
Does ControlUp Console to Domain Controller traffic supports LDAPS?
The user asked whether the ControlUp Console to Domain Controller traffic supports LDAPS. Additionally, the question was posed as to why the ports for Hybrid Cloud for XenDesktop Controllers and XenServer Pool for EU Customers is only 80, but on the other KB article it is 80/443. These questions were answered and it was explained that the port can be changed to 443 and customers need to configure the protocol field adding an (S). Title: ControlUp Console to Domain Controller Traffic: Questions and Answers
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Read the entire article here...
Ideas for Reports Showing ControlUp Success in the Environment
The user was looking for a report which would show what ControlUp had been doing in their environment and to spot trends week-over-week. It was suggested that the Incidents Pane in the Realtime Console and the Environment Assessment report in Insights be used to look at performance-related data. Reports in Solve, documenting and highlighting successes for ControlUp, and automations enabled in the Automation Module were all suggested as well. Additionally, there is a new in-product report which will present data out of the box.
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Read the entire article here...
How does ControlUp report failed logins in the logon duration report?
ControlUp users were discussing how to determine failed logins for the Logon Duration Report, and the root cause of the issue: the Antivirus product scanning thousands of files stored in the Roaming profile. The current FSLogix release was mentioned to be 'trash', while UPM has been known to work better with one issue. Citrix has been asked to incorporate a work-around in a future UPM release to solve the issue.
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Read the entire article here...
Investigating Unexpected Alert Triggers in ControlUp
A problem occurred when seemingly unrelated events caused the trigger monitoring the lab's pools to be reset and send off alerts. It seems to have been caused by a logged-out and then logged-back-in monitor service account. It is being investigated if something else forced the logout or if it is expected behaviour. To stop alerts from firing when the account signs back in, it is suggested to uncheck the "Include folders that were just discovered" checkbox. As the monitors use an in-ram database, if restarted the previous states are not remembered.
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Read the entire article here...
How to Edit “Shared Credentials” in Folder Selection in ControlUp Real-Time DX
A user asked why they cannot edit the "Shared Credentials" security option on a folder selection. They are not the Roles manager, and another user could edit it. The other user mentioned Agents don't use shared credentials, and typically you don't allow the shared creds globally. There is worry for giving EUC team rights to the servers and VDI workstations in the same hypervisor cluster, and the suggestion was giving read-only permission in the console only without granting the "Run Host Actions".
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Read the entire article here...
What does “could not find suitable connection credentials” error mean in ControlUp Real-Time DX?
A user encountered error "could not find suitable connection credentials" in VMware and questioned whether anyone knew why. It was found that the issue was resolved with the use of local and shared credentials, and it was suggested that the user should monitor what happens when the monitors get rebooted.
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Read the entire article here...
How to create a ControlUp Custom Dashboard focused on User Experience Metrics
Customers have asked for dashboard metrics related to user experience (such as Remote DX data) but the available metrics are limited to session level metrics or folder-level aggregated values. This has been noted and discussed with ControlUp, and users are waiting for updates. ControlUp Academy can be found at https://cuacademy.controlup.com/.
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Read the entire article here...
When do Backup Files get zipped and moved to the Backup folder in ControlUp Real-Timne DX?
A user wanted to know when Backupfiles are zipped and moved to the Backup folder. They were told this can be set within the monitor settings. Title: How to Manage Backupfiles?
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Read the entire article here...
Help with hung User Sessions in EUC Platforms on ControlUp Real-Time DX
This EUC discussion explored solutions to an issue where user's sessions are hung and don't want to reconnect. ControlUp's Invoke-cuquery can be used to figure out where a user has sessions, and a registry key value can be used to log them off - though this process must be done remotely. Alternately, there may be solutions available through the EUC platform. When sessions don't disconnect, this is usually due to antivirus, onedrive, or any systray tool - the best solution is to add these to the LogoffCheckSysModules registry value.
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Read the entire article here...