In this episode of Widget Wednesday, Chris Twiest tackles a question almost every dashboard builder encounters at some point: why does a widget show “no data available”? The session focuses on practical troubleshooting techniques to help identify the root cause quickly and restore meaningful data in ControlUp dashboards.
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ControlUp Scripts & Triggers Training & Support Archives
ControlUp Script and Trigger training and support-related archives from inside the ControlUp Community on Slack.
Device Issues possibly caused by ControlUp task
There is an issue on the devices and it is suspected to be related to a ControlUp task. It is recommended to open a support case for this matter to be resolved. It is also suggested to use "native data collection" if "Signed Scripts" or other security measures have been enabled on the endpoints. This can be accessed through Devices > Configuration > Settings > Extended Settings.
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Read the entire article here...
Enabling Features and Updates at ControlUp
Member asked about enabling a certain feature and was told it's live for devices but other products will be added. It applies to all products as long as the user is on 9.1.5 or above for VDI. However, the Alerts section is currently in beta and will be released to design partners next week. Interested users can contact their CSM for potential early access.
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Read the entire article here...
Troubleshooting and Validating ControlUp’s Compliance API
A team member reported an error while using the new Compliance API and asked if it was a known issue. Another member suggested creating a new API key as a possible solution and confirmed that the API was working for them. The team explained how to use the API and shared a code for testing API key access. After rechecking, the team found and fixed the issue.
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Read the entire article here...
Modifying the Analyze Logon Duration Script for JSON Output
A member asked for help with modifying the analyze logon duration script to output json instead of a text file. Another member offered a modified version from a year ago and will set a reminder to share it tomorrow, with the original use case being to send the data to CU4D for processing. The modifications are between lines 5017 and 5290, but a call can be arranged to simplify it if needed.
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Read the entire article here...
ControlUp Hive Upgrade Workflow Issue and Request for Improvement
A user encountered an issue with the ControlUp Hive upgrade process and opened a ticket with Support. Upon confirmation from Support, it was found that the upgrade process requires the Hive name to be provided on the command line, which can be inconvenient for organizations managing multiple Hives. The user submitted a feature request for an improved upgrade path and ControlUp is currently looking into this.
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Read the entire article here...
Troubleshooting Script Execution in ControlUp
A user is having trouble executing a PowerShell script in ControlUp on a VDI with an agent installed. They receive an error message and are unable to run the script from the console. Other users suggest checking permissions and removing unnecessary lines from the script. It is also suggested to import the ps1 file instead of copying and pasting. The option to target machines in the console is discussed.
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Read the entire article here...
How to View Script Results on ControlUp
A user asked for the results of a script on ControlUp and was directed to check the Device Events or System Events screens. Another user mentioned the possibility of viewing data in a custom index and asked for screenshots. ControlUp then apologized for the late response and offered training courses at https://cuacademy.controlup.com/choose-your-path/.
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Read the entire article here...
Managing Duplicate Device Entries in ControlUp
ControlUp users discuss options for cleaning up duplicate device entries, which occur frequently during customer device migrations. Suggestions include adjusting cleanup rules, using a PowerShell script to automate deletion of duplicates, and deploying the agent with the property REGISTERWITHNAME=1. A helpful user has shared their script to automate the cleanup process.
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Read the entire article here...
Setting Up Biometric Usage Logging in ControlUp
Instructions for setting up a system to log biometric usage on endpoints were asked about in a Slack conversation with employees from ControlUp. The goal is to have a storage period of 7 years. Different suggestions were made, including using an API and PowerBI, as well as involving an account manager in the process. The data is associated with the user identity and compliance standards vary by country.
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Read the entire article here...