A question was asked about the font size for email alerts and it was confirmed that it cannot be customized. All users receive the same generic email template. A feature request can be submitted for this issue.
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ControlUp Scripts & Triggers Training & Support Archives
ControlUp Script and Trigger training and support-related archives from inside the ControlUp Community on Slack.
Automating Wi-Fi Signal Checks with ControlUp Workflows
A user shared that they have been experimenting with workflows to automate tasks and check Wi-Fi signal strength on an endpoint. They encountered issues with the script running and asked for assistance. Another user suggested getting the Script ID from the script library and replacing it in the URL to resolve the issue. The original user thanked for the help and noted that they will continue to experiment.
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Read the entire article here...
Enhanced Citrix Black Hole Monitoring
What’s new in ControlUp for VDI 9.2 Beta: enhanced Citrix black hole monitoring with deeper visibility into failed connections, smarter detection, and faster action before users feel the impact.
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Read the entire article here...
ControlUp data update intervals and new agent method for collecting data
In a group discussion, a question was raised about the update intervals for different data points in desktops. The company was asked for a document listing these intervals and for access to scripts that can manually update desktops on demand. A specific script was requested but it was explained that the company is moving away from using scripts in future versions. However, a different way to collect data is already in the latest version of the agent. The suggested method gets around issues with unsigned PowerShell scripts. Further information and support can be found at support@controlup.com.
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Read the entire article here...
ControlUp for VDI 9.2 Beta Update is Out (9.2.0.487)
ControlUp 9.2 Beta introduces enhanced Citrix failure visibility, smarter alerting, and faster insight when issues occur. See failures sooner and act faster.
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Read the entire article here...
Automatic Triggers for Scripts in ControlUp
A user asked about automatic triggers for scripts, specifically if there is any notification for the user when a script runs once per day. ControlUp confirmed that unless there is something in the script that triggers a toast or popup, there will be no notification for the user.
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Read the entire article here...
Creating Workflows to Auto Tag Machines Based on Location
A discussion was had about creating a workflow to auto tag machines based on location, with the trigger being logon or unlock. There is currently no native support for this type of trigger in ControlUp Workflows. The recommended workaround is to create a scheduled flow that runs every 5-15 minutes to update tags based on IP address and location data. Using controlUp One integration or Windows Event alerts were also suggested as alternative methods.
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Read the entire article here...
Troubleshooting ControlUp Alert Rules Based on Event ID’s
Some members discussed problems they were having with configuring Alerts Rules based on Event ID's. They discovered that the event was being captured and could be found in the win_event_log index, but the alert was not triggering. After further checking, it was determined that the data could be found by filtering in the data index. The eventID field should be used with the equals (=) operator since it is a number field.
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Read the entire article here...
Comparing Permissions in ControlUp VDI App and RTC
A user asked about permissions in VDI App versus RTC and mentioned having different accounts. Another user requested for more information. A third user chimed in, explaining that the web console will not work like RTC and will have different functionality. The Dev team is working on bringing over all RTC features, but it cannot be done in the same way. Customers have been asking for certain features that are not possible with the RT console.
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Read the entire article here...
Widget Wednesday #10: Going Beyond Standard Widgets with the Expert Builder
In this episode of Widget Wednesday, we take a closer look at the Scripting and Automation Dashboard, focusing on the Script Execution Summary widget and how it's built.
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Read the entire article here...



