A user encountered an issue with the ControlUp Hive upgrade process and opened a ticket with Support. Upon confirmation from Support, it was found that the upgrade process requires the Hive name to be provided on the command line, which can be inconvenient for organizations managing multiple Hives. The user submitted a feature request for an improved upgrade path and ControlUp is currently looking into this.
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ControlUp Scripts & Triggers Training & Support Archives
ControlUp Script and Trigger training and support-related archives from inside the ControlUp Community on Slack.
Troubleshooting Script Execution in ControlUp
A user is having trouble executing a PowerShell script in ControlUp on a VDI with an agent installed. They receive an error message and are unable to run the script from the console. Other users suggest checking permissions and removing unnecessary lines from the script. It is also suggested to import the ps1 file instead of copying and pasting. The option to target machines in the console is discussed.
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Read the entire article here...
How to View Script Results on ControlUp
A user asked for the results of a script on ControlUp and was directed to check the Device Events or System Events screens. Another user mentioned the possibility of viewing data in a custom index and asked for screenshots. ControlUp then apologized for the late response and offered training courses at https://cuacademy.controlup.com/choose-your-path/.
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Read the entire article here...
Managing Duplicate Device Entries in ControlUp
ControlUp users discuss options for cleaning up duplicate device entries, which occur frequently during customer device migrations. Suggestions include adjusting cleanup rules, using a PowerShell script to automate deletion of duplicates, and deploying the agent with the property REGISTERWITHNAME=1. A helpful user has shared their script to automate the cleanup process.
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Read the entire article here...
Setting Up Biometric Usage Logging in ControlUp
Instructions for setting up a system to log biometric usage on endpoints were asked about in a Slack conversation with employees from ControlUp. The goal is to have a storage period of 7 years. Different suggestions were made, including using an API and PowerBI, as well as involving an account manager in the process. The data is associated with the user identity and compliance standards vary by country.
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Read the entire article here...
Help with writing data to an index using sip data at ControlUp
A user is seeking help with writing data to an index using sip data. They provided a script for gathering device information and converting it into a JSON object, but are running into issues with the data only showing up in device events instead of the desired index. Another user suggested using "SIP DATA" instead of "SIP EVENT" and requested to see the script for further assistance. The original user provided the script for reference.
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Read the entire article here...
How to Run System-Based and User-Based Scripts in ControlUp
A discussion about running a script in the user context of the currently logged on user, but triggered by a system event. Suggestions were made to use system-based and user-based scripts, with an example of setting and clearing tags using registry values. The issue of user/administrative permissions was discussed.
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Read the entire article here...
How to Export Connected Machines from ControlUp with Ease
A user asked for assistance in exporting a list of all connected machines to a CSV file. Another user suggested using the "Invoke-CUQuery" function from ControlUp's support page. Another solution was also provided using the "Export-CUQuery" function with different fields selected.
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Chatting about Userprompt.exe and How to Display Messages Using Scripts
A member asked what app or tool was used for displaying a message - it was confirmed to be userprompt.exe and a link was provided explaining how it can be launched with a script.
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Read the entire article here...
Sending User Actions Script to All Devices using Workflows
A user asked for help with sending a user actions script to all devices on a specific date and time. It was suggested to use Workflows, but it was noted that the underlying API only accepts a single device ID. Another user suggested using a loop or HttpRequest with the full payload to the devices/action endpoint. They requested help in building this and offered to jump on a call.
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Read the entire article here...