A discussion on pulling device scores through automation in ControlUp's API took place. An employee suggested a script for doing so at the given URL, as an alternative to using employee scores. The user testing this found a limitation in the number of devices returned, which was addressed by a team member. The method is trapped before it can be lost. Score!
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ControlUp Scripts & Triggers Training & Support Archives
ControlUp Script and Trigger training and support-related archives from inside the ControlUp Community on Slack.
Analyzing Citrix Reconnect Times with ControlUp
A user was looking for inspiration on gathering data from ControlUp agents to analyze long connect/reconnect times for a Citrix Shared Desktop session. Members shared that ControlUp recently added a feature to measure Citrix session reconnect times with a breakdown of processes, and offered a script that measures reconnect stages. Another user mentioned working on a solution for measuring endpoint authentication and requested assistance from members with a working Imprivata setup. The conversation concluded with the user planning to reach out to the members for further assistance.
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Displaying Online and Offline Devices with ControlUp
A user has a question about displaying online and offline devices using the 'last_communication' property with a range filter. Members suggest using a range filter on any other metric or playing around with the advanced editor to modify the JSON. They also suggest looking at more advanced features and plans for the future. The possibility of linking one table to two indexes is discussed, but is not currently supported. A different solution is being looked into for the future.
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Troubleshooting BSODs with ControlUp
A member shared their experience of seeing a BSOD on a device without any alerts or restarts triggering. Others tried to troubleshoot the issue and determine if the event was recorded. A call was suggested for easier communication. A possible solution was also suggested - checking the WER data during device start. A call was scheduled for further discussion.
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Monitoring NIC Dropped Packets in ControlUp
A user asked about viewing historical information for NIC dropped packets, but it is not stored in the historical database. They explored creating triggers to monitor it, but it did not seem to be the root cause. They ended the discussion wishing everyone a great day.
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Creating Endpoint Alerts with ControlUp
Some users discussed creating endpoint alerts using ControlUp and shared resources for ideas. There was also mention of event monitoring and a planned upgrade to version 9.1.5. One user created a Google doc with alert ideas to share with others.
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How to Create an Advanced Trigger in ControlUp?
A user requested assistance for creating an advanced trigger in ControlUp. The trigger is in the "general" pack of the trigger packs knowledge base and can help release resources if a user has not been active on a machine for a day or two. The user was provided with a link to the relevant trigger in the knowledge base.
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Upgrading ControlUp Custom Hives: Understanding the /name Switch
ControlUp users discussed an issue with upgrading a Hive via an endpoint management tool. A link to an article on upgrading Custom Hives was shared, mentioning the requirement of a token for upgrades. Another article with instructions for a silent installation was also mentioned. A user questioned the need for a /name switch during an update and it was clarified that the switch is only required if the Hive name needs to be changed. The article will be updated to reflect this.
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Automating Device Tagging and Alerting in ControlUp
A question was asked about scoping an alert and automating device tagging through workflows. It was suggested to check the _devices data table for tags and use it for alerting. Workflows can also be utilized for automating device tagging.
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How to Monitor UAGs for Port Exhaustion in ControlUp
A user is having issues with intermittent connections dropping and was advised to periodically reboot the UAGs due to port exhaustion. Other suggestions and ways to monitor the UAGs for this issue were discussed. There is currently no UAG monitoring available in ControlUp, but it is expected to be added in version 9.2. The discussion also includes a mention of a UAG health check script using the Horizon API, and the upcoming feature of UAG support in version 9.2.
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Read the entire article here...