A user asked if there was a way to generate a CSV export with all versions of an application to identify machines that do not have it installed. It was suggested to use the export option in the ribbon, check the processes list in the controllers and custom filter in the solve details. It was confirmed that custom filter in the solve details would let the user filter each time, which was concluded to be ok.
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ControlUp Scripts & Triggers Training & Support Archives
ControlUp Script and Trigger training and support-related archives from inside the ControlUp Community on Slack.
Auto-Adding Machines to ControlUp
The user asked if there is a way to auto-add machines to ControlUp, with particular focus on Citrix Machine Creation services. The answer is yes - there are sync scripts available to automate the process. In 9.0, this will be built-in. A link to the sync script was provided and the team offered to help with setup.
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Read the entire article here...
Gather Drive Type Information with ControlUp Edge DX
This discussion focused on how to use Edge DX to get drive type (SSD, HDD) information into Edge DX in multiple ways. The user initially wanted to see if the laptops they were using had SSDs or HDDs to troubleshoot a performance issue, and instructions were provided for manually and semi-automatically collecting the data. Edge DX also enables the user to create custom reports and set up persistent data collection, and includes a script to collect CPU temperature. The ControlUp Scripting Guide can be found at https://support.controlup.com/docs/scripting-guide.
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Read the entire article here...
Could Scoutbees Alerts Have a Delay Before Baseline Screenshot Capture?
A user asked if there was a way to add a delay before the baseline screenshot capture when setting up a Scoutbees alert. The Product Manager responded that this is not feasible as of today. The user then provided more information on why they would find this feature useful - they are using Scoutbees to monitor the functionality of an application, but after an update the screenshot is taken before the application has a chance to launch, causing a baseline screenshot check to fail.
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Read the entire article here...
Monitoring an SMB Share using ControlUp Scoutbees
The discussion addressed the issue of monitoring a SMB share via a trigger, with @member suggesting ControlUp Scoutbees as a solution. After some technical discussion, it was suggested that the script "Find_Files.ps1" should search for a text file with read access for ControlUp, and the error code to trigger on was suggested.
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Read the entire article here...
Troubleshooting ControlUp Edge DX Error on Ubuntu Device
A forum member asked about an error with a ControlUp Edge DX service running on Ubuntu. They checked the siplog.log, which showed a normal log from 2023, and determined that the service was running but something else was causing it to shut down when the user attempted a remote shell. The issue seemed to be caused by a typo when restarting the service, and the user suggested creating a support ticket and reinstalling the service. URL: cuacademy.controlup.com
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Read the entire article here...
Check License Use in Horizon Environment with a ControlUp Script
A user asked how to use a script to check the license use for a Horizon environment and if it was possible to process the output further, for example to create a report. The reply suggested the user could go to the historical reports and look at the session count for the folder with Horizon machines.
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Read the entire article here...
Getting Help with Script in ControlUp Edge DX
A user was looking for help with a script to run in EDGE DX and requested suggestions for the last three lines of the script. It was suggested to replace "SIP DATA BEGINS" with "SIP EVENT BEGINS" - this worked. Cross post can be found at https://controlupcommunity.slack.com/archives/C054KQMGMQX/p1702456041109869
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Read the entire article here...
Viewing Tree View Data of C Drive in ControlUp Edge DX
A user had a script they were using in EDGE DX that was not showing tree view data of their C drive, so they outputted the data directly in the script and in SIP Begins and Ends but this did not work. The user changed the script to output data to a text file and it worked. They then asked if this data format could be used in data files, and while this is a plan for the future, they were just trying to view the data.
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Read the entire article here...
Resolving Double Nesting in EUC Sync Script Folder Path
When using the EUC Sync script, a user found that the Folder Path was double nesting. It was suggested that they use Folder Mappings (https://support.controlup.com/docs/euc-synchronization-with-universal-sync-script#custom-folder-mapping) to map "EUC Environments" with "Horizon", so the Root-level can be pointed to. The user considered the suggestion and noted that the naming conventions were similar.
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Read the entire article here...