A user asked about running a script with administrative privileges through an SBA. It was confirmed that the SBA runs in the system context on the remote machine, so administrative rights should already exist. A workaround of utilizing scheduled tasks was suggested, however the user mentioned that this was too complicated to get through their security team, and proposed the option to use shared credentials. It was mentioned that shared credentials can be used while copying files and to utilize a service account with admin rights when performing software installations.
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ControlUp Scripts & Triggers Training & Support Archives
ControlUp Script and Trigger training and support-related archives from inside the ControlUp Community on Slack.
Troubleshooting Video Latency on Non-Persistent VM with ControlUp
A user asked about troubleshooting video latency on a non-persistent VM, and it was suggested to use User Session Details in Solve as the best starting point. If Remote DX was installed, they can also watch session relevant latency, CPU, RAM and other metrics in a single place. Script Action can be used for advanced data collection. The Network Latency graph may be legit, but there was a known issue with the Linux RDX plugin. A new beta version which fixes this issue will be available soon. After sifting through the data, 3.75GB of RAM usage was found - they will look at adjusting graphics settings with Horizon View.
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Tracking Unused Desktop Pools in Solve with ControlUp
A user asked about tracking unused desktop pools in Solve - ControlUp offers a Session Count report which tracks usage over time and allows the user to look back for up to a year. The report provides quick insight into usage of Desktop Pools. An additional option is to setup a trigger to log users off after a set time of inactivity.
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Troubleshooting Analyze Logon Duration “Gap” Time with FSLogix Integration
Members discussed troubleshooting Analyze Logon Duration "Gap" time using product version 8.8 and FSLogix integration. It was suggested to use the 'Disk Mount Time' column in the console to look for any patterns among machines and certain file shares. Isolating the user to one server and running procmon with the ALD script could help narrow down 'the needle in the haystack'. This could reduce lines of code to a few 100k.
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Error “Configuration Import failed” in ControlUp
When creating a new tenant, users received the error "Configuration Import failed". This was backed up by the event viewer and was later found to be an issue with the central configuration database. The issue has now been resolved. For more information visit: https://controlupcommunity.slack.com/archives/C04L8ACC4Q4/p1693233582114699
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How to View Logs from BlueScreenViewer in ControlUp Edge DX?
A user asked for help running a script from ControlUp Edge DX, which was not producing any output. It was suggested to check the JSON output and the website link was shared for more info. It was also clarified that when running the script manually, the output showed Unhealthy - BSOD found. Finally, the new BSOD dashboard was mentioned and it is expected to go into production this weekend, which the user was excited to hear.
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Sivan’s “Did You Know”: How to Set Up Triggers in ControlUp Real-Time Console
This week's "Did you know" explains how to set up Triggers in ControlUp, like using 'Add collections' instead of round brackets when writing a query such as 'idletime >= 10 days AND (state=disconnected OR state=Idle)'. More information about setting up Triggers can be found at https://support.controlup.com/docs/setting-up-triggers?highlight=add%20collection. After sharing this information with a customer, they expressed a positive response.
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Determining Language in ControlUp Realtime DX
The question was asked about how the language is determined in ControlUp Realtime DX. It was observed that the console inherits its locale according to the culture set in the environment where it is started, with examples provided on how to do so in PowerShell. It was noted that the calendar used is in Irish due to the setting of ga-IE, but that the administrator needs to set the culture to en-IE for an English calendar. This is because the DateTimePicker takes its language and formatting settings from the system's regional and language settings.
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How to push a ControlUp custom user action to machines via API call?
Does anyone know if there is a way to push a custom user action to machines via API call? We are running into an issue and we would like to run a user a...
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Targeting ControlUp Edge DX Alerts to Specific Devices
A user asked about targeting specific devices for a ControlUp Edge DX alert, and Landon recommended using an environment variable in a script to make sure it only runs on certain devices. The user then clarifies their question to also include checking for WiFi strength, which can’t be done with a script but will have to be done manually. They thanked Landon for looking into it. The referenced support article can be found at https://support.controlup.com/docs/scripting-guide#targeting-a-script-at-a-specific-device.
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