A user asked if the ControlUp API documentation had been updated, to allow for querying the names and IDs of scripts. Examples of running scripts using the API key were given, as well as the endpoint URL for accessing a list of all scripts. The user asked for a script that gets the script ID from the name, however this was not available. The example of performing a GET request against the provided URL was provided.
Read the entire article here...
ControlUp Scripts & Triggers Training & Support Archives
ControlUp Script and Trigger training and support-related archives from inside the ControlUp Community on Slack.
Alert for CPU Temperature in ControlUp
A user asked how to create an alert based on CPU Temperature. It is not collected by default but can be put in a custom index for Macs by using the output from the 'sudo powermetrics' command.
Read the entire article here...
Read the entire article here...
Managing Microsoft Edge Cache and Cookies with Scripts in ControlUp
The user asked if there is a script to close and delete the cache and cookies on the Microsoft Edge browser, and it was suggested that it is possible, with a link provided to the necessary folders. Clearing the folders is not always simple, as other software may use msedge.exe in the background, so users should be notified before making any changes. A possible solution is being worked on that would send a notification to the user to say the browser is attempting to be closed, and they will be notified when it is able to reopen.
Read the entire article here...
Read the entire article here...
Writing Data into Device Events from Scripts with ControlUp
It is possible to write data into Device Events from scripts that are not running from ControlUp Edge DX. The ControlUp Knowledge Base provides examples on how to do this, for both events and data. If a script is activated from within Edge DX, any data can be captured in Device Events. The KB article can be found at: https://support.controlup.com/docs/scripting-guide#data-collection
Read the entire article here...
Read the entire article here...
How to Change the Site for EUC Universal Sync Script in ControlUp?
A user asked how to change the site for the EUC Universal Sync script. The answer is to edit the sitemap.cfg file on the monitor, which can be found at https://support.controlup.com/docs/euc-synchronization-with-universal-sync-script. Monitors' configurations can also be used to change the default site.
Read the entire article here...
Read the entire article here...
Limiting the Number of Connections in ControlUp Real Time Console
A new user asked if there was a way to limit the number of connections in the ControlUp Real Time Console that a given user can have to the client machines. The suggestion was to use the Solve console, which the user said might not offer the same 'Incidents view'. However, the Audit Log from the Solve console can show all the triggers that were fired and actions ran, as well as limit the 'Connect to Windows Machine' permission. It was suggested to explain the resource constraints to the help desk team and rely on their own principles of self-control. There is no way to detect if too many connections are open, and the Security Policy is all or nothing.
Read the entire article here...
Read the entire article here...
Monitoring LB VIPs with ADC/Netscalers in ControlUp
This discussion is about monitoring LB VIPs on ADCs/Netscalers, with a user wondering about the proper trigger configuration. They had tested it but got no alert email. It was suggested to use the Netscaler Record Type to get a lot of useful data and also to try manually triggering the alert by unbinding the back end server from the service group to observe the value changes in the console.
Read the entire article here...
Read the entire article here...
Patch Detection with ControlUp EdgeDX Explained
EdgeDX patches are determined by querying the Windows update. It is possible to manually run the script to check for missing patches. The script uses the Microsoft COM object for Windows updates and may not work with other tools such as Big Fix or Intune.
Read the entire article here...
Read the entire article here...
Using SessionCreationDate as Trigger Condition for Reports in ControlUp
A user asked if there is a way to use SessionCreationDate as a trigger condition for a report. It was suggested to use Invoke-cuquery and toast popup instead, and a sample sba was pointed out as a resource to create Windows Events. The sample can be found in the ControlUp Community Library.
Read the entire article here...
Read the entire article here...
Troubleshooting an Elevated Child Process Error in ControlUp
A user experienced issues running a script through ControlUp Console, getting an error message about an elevated child process. Dennis suggested it may be due to User Access Control being enabled, however it was not enabled. A further suggestion was to try the script locally with the quiet switch, however it was reported that this made no difference. Dennis explained that the difference was that a hidden window was created in the non-interactive window session.
Read the entire article here...
Read the entire article here...