A user was looking for an alert to fire when a specific account logs in to a specific machine. The suggestion was to use a User Logged In trigger with a quick filter, and they figured out in the end that the issue was with the domain\username not just username.
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ControlUp Scripts & Triggers Training & Support Archives
ControlUp Script and Trigger training and support-related archives from inside the ControlUp Community on Slack.
How Can I Create an Alert in Solve ControlUp for Users When OneDrive.exe Isn’t Running?
I am using Solve ControlUp website and wanted to reach out too see if you guys could guide me in the right direction on creating an Alert for my users.
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Read the entire article here...
What Condition Should I Use to Set Up an Alert in Solve for Edge DX When a Ping is Missed?
To set up an alert in Solve for Edge DX when a ping is missed. What condition would I use?
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Read the entire article here...
How to Sign ControlUp Scripts
A user asked how to best sign ControlUp scripts - either through buying a code-signing certificate or using KB guidance. It was suggested that scripts be imported into the SBA using the import button, as they can be too big for copy/paste, and a GitHub link was shared for a script which could be used to sign PowerShell scripts using a code-signing certificate.
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Read the entire article here...
How to fix messed up one of the data indexes, now opens to grey screen with no records
To solve the issue of a grey screen when trying to access a custom data index, it is suggested to delete the whole index and build a new Object with all separate items. The object should include `'NIC Name'` and `'ipconfig interfacealias='` properties, and have to work around `IPv4Address` and `DNSServer` which are arrays. Deleting the index will allow the agent to send data again, and regenerate the index.
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Read the entire article here...
Alternative Way to Check User Processes with ControlUp Triggers
A user suggested having a floating window with the processes of a user when the "Navigation to sessions/overview" is clicked, as a way to check for CPU, RAM, disk or network spikes when their "User Input Delay" exceeds a certain threshold. Another user suggested using the „dump views to disk” follow-up action in triggers as an alternative. This follow-up action can be used to select the views needed and create CSVs or XLS files for further investigation. Information about this can be found at https://support.controlup.com/docs/setting-up-triggers.
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Troubleshooting ControlUp Trigger Not Working
A user was having trouble with their trigger not working, and questions were raised about setting values and checking boxes. It was suggested to remove "from this state" as it was optional, and to try setting a filter of from: greater than 30 to: less than or equal to 30. It was also noted that in the upcoming release of 9.0, this feature of seeing free space for mapped drives and being able to alert on them would be available. Finally, it was suggested to remove "from this state" and check if the monitor had to be restarted.
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How to get the IGEL Device Name vs. the MAC Address with ControlUp Remote DX?
The user asked about how the naming of an IGEL thin client works, as it appears in the COP and in scripts. The network name had not been set, so it appeared differently in UMS and COP, and the scripts gave an error. By setting the Network Name, it should appear consistently across the platform. For more information, please see https://kb.igel.com/endpointmgmt-6.08/en/renaming-igel-os-devices-47711460.html.
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Can I remove\organize\curate the list of ControlUp Script Actions in the right-click context menu?
The user asked about curating the right-click action list in ControlUp - by using a prefix with the company and script name, the scripts can be filtered and found more easily in the Console. Renaming a community script with a prefix may orphan it from future updates. Virtual Expert rules can also be used to organize the columns. The user also mentioned using Site Monitor on a trigger to dump a CSV onto a share.
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Read the entire article here...
How to Determine Device Presence and Last Communication Value in ControlUp Edge DX
A user asked about EdgeDX API, looking for a best Index to use and if an API request should be sent for each device. It was suggested to use the (hidden) _devices index and take inspiration from the Edge UI, which can be accessed by pressing F12. Lastly, using the Get-EdgeDXIndexData with a maxrecord of 10000 was suggested which would retrieve all the records.
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Read the entire article here...