In ControlUp, currently the primary method to start a remote assist session for a VDI user involves navigating through the interface by selecting VDI > Details > drilling down to the specific pool, or by using the search grid to find a user, then right-clicking their session, choosing Session Management, and finally selecting Remote control. This workflow contrasts with some other remote support tools, such as ScreenConnect, which offer a global search feature enabling quick retrieval of any active session—physical or virtual—directly by searching the user's name.
The new global search functionality in ControlUp primarily directs users to the session activity reports rather than live session data. This design choice was intentional to focus on long-term historical data rather than real-time session information. However, multiple community members highlighted the benefit of extending the global search to include live VDI sessions, which would allow quicker identification and management of active sessions and streamline remote assist workflows, particularly for VDI.
The need for this improvement is tied to efforts by some organizations to consolidate tools, replacing separate remote assist products with ControlUp. The current process for VDI sessions is seen as less efficient compared to physical endpoints, where the user’s device appears directly in the global search, facilitating straightforward remote control initiation. Adding real-time VDI session data to the global search would align ControlUp’s user experience with that of other remote support tools and simplify support staff workflows.
Additionally, the community suggested expanding ControlUp’s Enrich plugin—already valued for integrating with ticketing systems and enhancing remote support capabilities—to cover VDI environments. This expansion is confirmed to be on ControlUp’s roadmap and is expected to be developed later in the year, promising to further enhance VDI support operations.
For more detailed guidance on starting remote control sessions and using ControlUp’s search features, users can consult the official ControlUp documentation at https://docs.controlup.com and explore the ControlUp Academy resources at https://cuacademy.controlup.com.
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ControlUp Workflows
Issues with Failed Scheduled Runs on ControlUp
Multiple users reported issues with scheduled runs showing as failed despite successful manual runs. The ControlUp Engineering team has been notified to investigate. Additionally, there is a separate case regarding scheduled flows not firing. A user expressed their thanks for avoiding the need to open a ticket about the issue.
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Troubleshooting issue with Workflows in ControlUp
Users discussed an issue with Workflows in ControlUp. While there have been successful runs, the Flows page still shows a failure status. Some users attempted to solve the issue by cloning workflows. The issue is being experienced by multiple users.
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Importing Tagged Data from ControlUp with API and Workflows
A user is trying to export historical data from ControlUp, but is facing issues with their complex Active Directory structure and use of tags. They ask for suggestions on an easier or better way. Another user suggests using the API with device queries to filter the data, and provides an explanation with practical examples. They also mention that this can be utilized in Workflows with the Get Custom Data node. It is also mentioned that the user's desired result is possible.
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ControlUp Synthetic Monitoring Workflows and Workarounds
A user named Alexander asked Nathan about a known limitation with ControlUp Synthetic Monitoring - specifically, that the server_name is often empty for NetScaler Gateway scouts. Nathan recommended a few different workarounds for auto-restart and suggested adding more fields to the webhook payload for debugging. The suggested workflow was to use resource and query ControlUp Real-Time DX / CVAD for machines or sessions matching the published resource.
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Understanding Pausing Limits in ControlUp Workflows
A user asked about limits for pausing in workflows and how to disable alerts for maintenance windows. The topic was mentioned to two members. It was suggested that workflows have a maximum runtime of 2 hours and pauses may not be exempted from this duration.
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Troubleshooting a Workflow Scheduling Issue in ControlUp.
Some users reported a workflow issue where a scheduled workflow still appeared as manual, even after changing it to scheduled. Another user suggested that selecting an interval and offset time may solve this issue. The post includes screenshots showcasing the problem and solution, and a user confirms that the issue has been resolved. The team has been alerted to this issue.
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New Feature Request: Automatic Response to Offline Device Notifications
A user discusses a potential new feature for ControlUp - an automatic response to offline device notifications. They suggest a form that would automatically populate with device information to make it easier for the user to provide the appropriate response/action. Other users confirm and suggest a specific format for the link that would fill out certain fields for the user. The discussion can be seen as a potential feature request for ControlUp.
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Automating Notifications for Users with Low WiFi Signal in ControlUp
A discussion was held about using workflows to automate notifications for a high volume of users experiencing low WiFi signal on corporate WiFi. Ideas were shared about centralizing events and using AI features in ControlUp to count the number of affected devices and trigger an email or teams message. The suggested solution involved querying the _devices and device_status to gather relevant data.
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Creating a Campus-Specific Wifi Dashboard with ControlUp
A discussion took place in ControlUp about building a dashboard for monitoring WiFi network experience based on SSID in four different campuses using the same name but different IP ranges. The suggestion of filtering by subnet on the new 2.18 version was brought up, but it was also recommended to group by BSSID for a better understanding of performance. The use of wildcards in filters and the potential of converting subnets from octets to numbers were also mentioned. @member and @member offered assistance with @member alerting the group of his involvement in creating a Wifi Dashboard but using BSSID instead of IP addresses. A demo tool for testing the desired dashboard was also provided by @member.
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