What does the journey from reactive IT to autonomous IT actually look like?
In this ControlUp Community Meetup, host Douglas Brown sits down with Jed Ayres, CEO of ControlUp, to discuss the growing complexity of IT, the evolution of Digital Employee Experience, and how AI is changing the way technology teams identify and resolve problems.
Jed explains why DEX is a foundation rather than a final destination, and why visibility must ultimately lead to action. He also shares how real-time telemetry, Pulse AI, automated actions, guardrails, and human oversight can help IT teams move from manual troubleshooting toward intelligent orchestration.
The goal is not to replace IT professionals. It is to reduce repetitive work, resolve common issues faster, and give people more time to focus on higher-value challenges.
IN THIS CONVERSATION
- Why modern IT environments have become increasingly complex
- Why many IT teams remain reactive despite having more data
- How DEX connects IT, HR, leadership, and employee experience
- Why visibility alone is not enough
- How real-time telemetry improves AI decision-making
- The difference between rules-based automation and AI-driven remediation
- How Pulse AI helps teams create and apply automated actions
- Why guardrails, audit trails, and human oversight remain essential
- How organizations can build trust through low-risk, reversible use cases
- ControlUp’s vision for an AI-powered IT operations platform
- How Jed uses AI in both his professional and personal life
FEATURED SPEAKERS
Jed Ayres -CEO, ControlUp
Douglas Brown – Host and VP of Community, ControlUp
What repetitive IT issue would you automate first? Share your answer in the comments.
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Categories: All Meetups, ControlUp Scripts & Triggers