Help: uptime of a ControlUp Scout could be 0% and Successful Runs :0/0 but when I do a test it works?

A user asked why a PING scout was running but a HTTP/S scout was not, despite the scout being enabled. They were advised to run "sb-hive.exe debug" from the command prompt in the VDI from the ControlUp management console. Previous discussion can be found at https://controlupcommunity.slack.com/archives/C046DUGB6M9/p1686066701593019. The user was then asked which custom hive version they used.

Read the entire ‘Troubleshooting a HTTP/S Scout Issue in ControlUp’ thread below:

Hi everyone, does anyone know why the uptime of a scout could be 0% and Successful Runs :0/0 but when I do a test it works?

See the previous post… https://controlupcommunity.slack.com/archives/C046DUGB6M9/p1686066701593019

is the scout enabled?

Yes

I am trying to find the command prompt to run “sb-hive.exe debug” but I can not find it🫤 from the messages.

C:\program files\scoutbees custom hive.

So do I open command from the ControlUp management console right?

cmd.exe. Just a regular command prompt on the hive.

Yes but how do I open this in the VDI from controlup?

You run it on your custom hive.

The problem is that the PING scout is running but the HTTP/S is not.

@member Which custom hive version do you use?

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