Investigating Discrepancy Between Blue Screens on Dashboard and Reports

A user reported discrepancies between blue screens shown on Dashboard and Reports which may be related to agents prior to 2.12.8. It was confirmed the machines have 2.12.8 installed and there were no filters set in the Dashboard. A fix to ensure accurate reporting for older agents is going in this weekend to address this issue.

Read the entire ‘Investigating Discrepancy Between Blue Screens on Dashboard and Reports’ thread below:

Happy Wacky Wednesday

Just want to check if anyone else is seeing this as well

Dashboard is showing 5 Bluescreens but when you open the report its showing more

Both of mine are showing 0, but let me check a different account.

Do the machines have the latest agent 2.12.8?

I know there’s another fix going in this weekend regarding accurate reporting for older agents. Not sure if it’s related but something to look into

Yes, they have 2.12.8 installed

Checking internally

(devs are US so be patient)

Can you confirm that you don’t have any filters applied to the dashboard that shows 5 blue screens?

Please see image , no filters are applied

please also see screenshot (Cleaned) from Overview – Device Average , this is set to Show Top# display 25

data from agents prior to 2.12.8 might still be shown incorrectly, that’s a fix going int his weekend

so older data that’s already in might be shown incorrectly

awesome, thanks

Came here to report back, but see you already got the latest information. Let us know if you’re still seeing this after this weekend’s update

Thank you

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