A user asked about the best or newest way to deploy/update ControlUp Remote DX on IGEL. The Igel firmware release 11.08.230 includes ControlUp Agent 8.1.5.500 and the user asked how to activate this feature. The user was given advice to move away from Real-Time but add them to Edge DX. As of 11.04 and earlier, the user was advised to use a custom partition. There is a bug that prevents the user from connecting after June last year, though. The user can download the ControlUp Remote DX Agent install script for IGEL devices using OS v11.05.152 and test it on OS v11.07.198.
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Citrix HDX Related Training & Support Archives
Citrix HDX training and support-related archives from inside the ControlUp Community on Slack.
Troubleshooting Abnormal Alerts from Scoutbees EUC
A user reported above-average alerts from Scoutbees EUC scouts in Frankfurt. It was suggested to set up an extra hive to exclude any issue within the existing one. The ControlUp team could not confirm any change has been made in the VDI environment, and suggested to manually access the tested resources to validate the credentials. Support was contacted to troubleshoot the issue further and the user indicated they will be monitoring the issue in the coming days.
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Script for Monitoring Published App and Desktop Session Statistics with ControlUp
A user shared a script for a furniture company that was designed to show the number of sessions for published apps and desktops, and the percentage of the total for each of them. The script must be run on the ControlUp Monitor version 8.6.5 or newer and it was modified to allow for large amounts of sessions. The results use Export-CUQuery instead of Invoke-CUQuery. The discussion also included tips regarding color scheme and location.
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Read the entire article here...
Experiencing Poor Performance in Remote DX on VMs?
Users have experienced poor performance when using ControlUp Remote DX on virtual machines, and wondered if others have had similar issues. It was suggested that they try RDP on a physical machine to test the issue, and to use LDAP or SAML with Solve instead of VNCing through a jump-box. As a workaround, users can minimize their VM for the app they need, which is a little inconvenient, but can make their lives easier.
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Read the entire article here...
Troubleshooting General VDI Slowness with Multiple Screens
A user asked for help in finding the source of general slowness in a VMware environment with 4-6 screens, no GPUs, and W10 Kiosks. ControlUp is being used to identify the bottleneck but CPU and RAM are not the source. GPU memory was discussed as a possible bottleneck, and it was suggested to check settings like Display memory limit, CPU metrics, network connectivity and RTT times, plus the fact that the EDT protocol can help. The user later reported that their lobbying for GPUs paid off, and they are getting 12 servers with 2xAmpere A16 GPUs.
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Read the entire article here...