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Cloud Computing Related Training & Support Archives

Cloud Computing training and support-related archives from inside the ControlUp Community on Slack.

Understanding Data Caching in ControlUp

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The discussion revolved around the caching of data from the agents to the monitor during network outages. It was confirmed that the monitor caches data for 24 hours in C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\ControlUp\CacheActivity and uploads it once the connection is restored. It was also mentioned that the agent does not have caching capabilities, only the monitor does. The potential impact of agent-level caching on user experience in VDI/RDSH environments was also brought up. This topic is not specific to v9 of ControlUp.

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ControlUp – A Game Changer for Server Migration and Troubleshooting

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A user shared how ControlUp has made server migration to new vCenter and network VLANS easier, saving hours of manual work. The tool offers multiple features and visibility into different environments to help resolve issues and prevent finger-pointing. Other users also express their appreciation for ControlUp's handy features such as historical troubleshooting and data analysis.

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Firewall and Webproxy Exceptions for ControlUp DEX Platform

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A user was looking for firewall and webproxy exceptions for the new DEX platform. They found some documentation on https://support.controlup.com/docs/get-started-with-the-new-dex-platform, but noticed some discrepancies with denied websites. They also mentioned https://support.controlup.com/v1/docs/communication-ports-used-by-controlup-hybrid-cloud-1 as a helpful resource. Another user pointed out that they did not see the prod-dex-login URL listed in the documentation and asked for more information on the source. It was confirmed that the user's organization had not properly set up the SAML login method for DEX. A request was made to look into the issue internally.

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ControlUp Community Radio Episode #7 – Conversation with Ryan Ververs-Bijkerk & Eltjo van Gulik from Go-EUC.com

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In Episode #7 of ControlUp Community Radio, Douglas Brown interviews Ryan Ververs-Bijkerk and Eltjo van Gulik from Go-EUC.com. This podcast delivers an in-depth view of end-user computing (EUC), focusing on the contributions and discoveries of GO-EUC, as well as a thorough examination of user experience and remoting protocols like HDX and ICA. 

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Automating Server Reboots for Monitored URLs with Scoutbees and ControlUp API

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The discussion revolved around automating the process of rebooting a server that is being monitored using Scoutbees. Various suggestions were made, such as using the API to check alerts on an interval, running a custom hive, and using EdgeDX or RTDX. It was suggested that a user feedback item should be created for this feature. A new version of Scoutbees API was mentioned, which allows for retrieving alerts and writing a script to initiate a server restart based on that. The API can be found at https://api.controlup.com/.

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ControlUp Logs and Syslog Functionality for Edge DX Users.

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A user asked about Syslog functionality for ControlUp logs on their SIEM tool, as they are exclusive users of Edge DX. Another user suggested using API's to extract logs, and mentioned the use of a cloud-hosted Splunk. They also discussed Windows event logs on endpoints, with event IDs for remote control/shadow and shell sessions. Mac logs are kept separately, and can be accessed through a specific command. An event staffer confirmed the information.

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