In the first episode, we're delighted to welcome Jed Ayres, CEO of ControlUp, who will discuss his vision for ControlUp's future. He'll also delve into topics like EUC and DEX, and explore key strategies for ControlUp's growth.
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Cloud Computing Related Training & Support Archives
Cloud Computing training and support-related archives from inside the ControlUp Community on Slack.
Gathering Custom Reports with ControlUp Insights
This discussion focused on custom reporting needs and different ways to create and access reports. It was suggested to ask ControlUp for a road map call, and to open a public API as part of the new streaming data project. Insights (on-prem) and PowerShell and Excel were also mentioned as possible ways to create custom reports. Additionally, reports should be stored for one year, rather than having the data in two places, to avoid extra work for users.
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Read the entire article here...
Adding Entra ID Joined Machines to Control Up
It is possible to add Entra ID Joined machines to Control Up with a DNS record or via the Cloud Connection Sync Script, which adds all machines in an Azure subscription. The Universal Sync Script can also be used to synchronize EUC environments. Instructions for both can be found at https://support.controlup.com/.
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Read the entire article here...
Feature Parity Matrix and FedRamp Certification for ControlUp
A user asked ControlUp about FedRamp certification, and if there was a feature parity matrix between the on-prem release and SaaS. They were informed that ControlUp is not FedRamp certified but is in the process of obtaining this certification, and a feature matrix is available at https://support.controlup.com/docs/controlup-modes. Additionally, edge dx and Scoutbees require the cloud and when in the Government space, Hybrid mode is not available.
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Read the entire article here...
Understanding Cross Site Association in ControlUp
When the delivery group is in another datacenter, it may have its own ControlUp monitor which the EUC view only allows one site per EUC site. RT shows information but Solve does not. It is verified that the monitor is connected and available, but the user needs "cross site association" -- a setting to allow the monitors to share data between each other. Enabling this feature increases network utilization and has to be done manually. For more information, the user can see the Multi-Site Association Feature at https://support.controlup.com/docs/multi-site-association-feature.
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Read the entire article here...
Monitoring URLs for Citrix Cloud Availability with ControlUp
A user was looking for URLs to monitor the availability of Citrix cloud, besides those used by the Cloud Connector Connectivity Check utility (https://support.citrix.com/article/CTX260337/cloud-connector-connectivity-check-utility). They had not seen such URLs before, but thought they might exist.
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Read the entire article here...
Troubleshooting FSLX Data With ControlUp Agent Logs
The user wasn't seeing any FSLX data and asked if the FSLogix Service values were populated, the agent was on the latest build and manage columns had been added. After checking, they were informed NA meant something had gone wrong and an agent log would be needed.
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Read the entire article here...
Locked Out of ControlUp Solve Portal Despite Permissions
A user was locked out of their Solve and DEX portals due to a permissions issue. After being granted all necessary permissions, they still couldn't access Solve from the console. It was established that the user needed the "Use Solve" right in their security policy. The user then tried a few solutions, including the add-cuuser cmdlet (https://support.controlup.com/docs/add-cuuser-create-new-solve-users#), but still could not access the portal. A restart of the monitor did not help however, so the issue is still unresolved.
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Read the entire article here...
Does ControlUp Scoutbees Connect to AWS Services?
The user asked if Scoutbees connects to AWS Services. It's hosted in AWS, while Cloud Hives are a mix of Azure and AWS. Network team now logging a change to allow it, with the URL api.scoutbees.io resolving to a specific AWS address.
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Read the entire article here...
Documentation on Encryption of Data Sent to AWS from Monitors
The user asked for documentation regarding the encryption of data sent to AWS from monitors. It was suggested to check out https://support.controlup.com/docs/controlup-architecture-security-concepts. All data is encrypted with the Rijndael algorithm (AES) with a 128-bit encryption key. Depending on the mode either ControlUp Cloud servers or local storage will be used to store the key.
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Read the entire article here...