A user was trying to set up a trigger that would delete profiles older than one day if disk space drops below 10%, but the trigger wouldn't run. It turned out that it needed to be set up to delete at an exact threshold (e.g., 10%), and not a range (e.g., 9% to 11%). The user enabled an email alert to confirm the CU was picking up the trigger, and adjusted the settings so it would run below their personal threshold.
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ControlUp Monitor Related Training & Support Archives
ControlUp Monitor training and support-related archives from inside the ControlUp Community on Slack.
How to Gracefully Cycle ControlUp Monitor Services with PowerShell
A user asked if there was a graceful way to cycle monitor services with PowerShell. It was suggested to use a combination of stop and start the service with a 30 second delay to allow for memory to clear up, instead of a regular service restart.
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Read the entire article here...
How to: Service Account for a Monitor in ControlUp
A user asked about setting a service account for a Monitor - the user had already created the shared credential with the necessary permissions. The user was unsure if the Monitor needed an additional service account when performing actions requiring the 'Allow Log on as a Service' permission. It was clarified that the shared credential could be set as the Monitor service account / domain identity through the ControlUp Console. The user found the article 'User Permissions in ControlUp' (https://support.controlup.com/docs/user-permissions-in-controlup) helpful.
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Read the entire article here...
Troubleshooting an On-Premises 8.7 Issue with SOP Not Functioning
A customer upgraded their On-Premises environment from 8.5 to 8.7 and introduced SOP 8.7, however it was not functioning. Possible fixes such as restarting ControlUp Monitor and SOP, changing the SSL cert, toggling "Ignore SSL Cert Errors", checking port 443, checking UserManagement logs, checking docker logs, creating a monitor log (Log4Net) and generating the key file again were suggested. They would also benefit from visiting https://support.controlup.com/v1/docs/cop-87-security-enhancement-for-monitor-sop-communication for further instructions.
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Read the entire article here...
Investigating Monitor Alerts – ControlUp Monitor Issues for Customer Issue
A customer reported receiving a warming every other week, but Support found data uploads were consistent and fine. The Monitor Alerts - ControlUp Monitor Issues link needed to be updated, and changing advanced config setting should make a difference.
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Read the entire article here...
Running a ControlUp Automated Action fails with EventID 5005
A user experienced an error when running an automated action with EventID 5005 due to UAC being enabled. The user then ran the action as a specific user that had rights to start VMs in vCentral, and it was suggested that the action could be run from a Monitor server instead. Any logs can be shared by opening a ticket or in private with support. ControlUp has a log4net script action available to investigate this issue further. The registry key EnableLUA will be read if the script is set to "controlup console/monitor".
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Read the entire article here...
Script for Monitoring Published App and Desktop Session Statistics with ControlUp
A user shared a script for a furniture company that was designed to show the number of sessions for published apps and desktops, and the percentage of the total for each of them. The script must be run on the ControlUp Monitor version 8.6.5 or newer and it was modified to allow for large amounts of sessions. The results use Export-CUQuery instead of Invoke-CUQuery. The discussion also included tips regarding color scheme and location.
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Read the entire article here...
Troubleshooting ControlUp Monitor not collecting data from VMs
A user had difficulty getting ControlUp Monitor to collect data from their VMs. Suggestions include creating a separate role for their Monitor service account and creating a separate service account with access to the computer objects in the farm and AD reader permissions. Additionally, the user was directed to a link with the Security Policy for Users and Permissions found on ControlUp's website.
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Read the entire article here...
Does rebooting ControlUp servers have a negative affect on load balancing
Various members discussed the need to reboot servers on a weekly basis, and the issues it could create with load balancing. It was suggested that ControlUp users stop and start the monitors directly from the console, which can properly rebalance the environment. It was also suggested that a PowerShell command be created to restart the monitor services at once.
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Read the entire article here...