Join us in this exciting episode of ControlUp Community Radio, where our host, Douglas Brown, talks with Simon Townsend, the newly appointed Field CTO of ControlUp.
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DaaS Related Training & Support Archives
DaaS training and support-related archives from inside the ControlUp Community on Slack.
ControlUp Community Episode #4 – Conversation with Andrew Wood, ControlUp Product Manager
In this dynamic episode of ControlUp Community Radio, host Douglas Brown engages with Andrew Wood, a seasoned EUC industry expert who recently embarked on a new journey as a Product Manager at ControlUp. Their conversation, rich with laughter and insights, delves into a broad spectrum of topics, highlighting Andrew's extensive experience and the evolving landscape of end-user computing (EUC).
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Read the entire article here...
Collectively Improve Current ControlUp Functionalities with UserVoice Feature Request
A user sought the help of other ControlUp Citrix DaaS & ControlUp users in pushing for an improvement with regards to the current functionalities. A feature request was made on ControlUp UserVoice (https://controlup.uservoice.com/forums/953875-controlup-uservoice-prospect-request-form/[…]ns/47371013-rewrite-all-controlup-scripts-for-citrix-daas). The user needed to modify an existing script ("Enable CVAD machine maintenance mode") to suit their DaaS environment. Guy is currently scoping out this work with an initial script.
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Read the entire article here...
Giving Non-IT Staff Read Rights in ControlUp DEX using SAML Configuration
A user asked about giving non-IT staff read rights for the DEX platform and viewing the VDI/DAAS dashboard without logging into the console (server). It is possible to achieve this using SAML configuration. For further information on this setup, a link was provided - https://support.controlup.com/docs/saml-sso-for-dex#automatic-vdi-daas-user-account-provisioning.
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Error Inviting New User on ControlUp DEX Tenant
The user was having difficulty inviting a new user on their dex tenant. It was suggested that the user should have access to the ControlUp configuration console. However, it was clarified that this is only needed for the VDI and Daas part. The user was advised to open a support ticket to resolve the issue.
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Stress Tuning in ControlUp Administration Course
Stress tuning is a common topic discussed between ControlUp customers. There are three videos covering the basics included in the full VDI & Daas admin course which can be found at https://cuacademy.controlup.com/?s=stress. The Stress Calculator can also be used to generate recommendations specific to the customer data found at https://support.controlup.com/docs/stress-level-calculator-tool-v2.
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Updated VDI & DaaS Administrator Course on ControlUp Academy
The VDI & DaaS Administrator Course has been updated with information on installing and deploying agents, architecture, stress settings and more. There is also a video showing the differences between Dex and Solve. To view the new content, visit https://cuacademy.controlup.com/course-catalog/.
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Understanding Cross Site Association in ControlUp
When the delivery group is in another datacenter, it may have its own ControlUp monitor which the EUC view only allows one site per EUC site. RT shows information but Solve does not. It is verified that the monitor is connected and available, but the user needs "cross site association" -- a setting to allow the monitors to share data between each other. Enabling this feature increases network utilization and has to be done manually. For more information, the user can see the Multi-Site Association Feature at https://support.controlup.com/docs/multi-site-association-feature.
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Tools to Make ControlUp Easier to Use
Three ControlUp articles were shared: Edge DX Prerequisites, a Fix for devices with ZScaler VPN not showing their real IP address in Edge DX, and a script/scheduled trigger to sync ControlUp accounts with an AD group. These tools can help make ControlUp easier to use. The articles can be found at https://support.controlup.com/docs/.
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Sivan’s “Did You Know”: The ControlUp Audit Log
This week is about the Audit Log, which can be enabled to go to a SysLog Server or Centralized Auditing. For more information, take a look at the ControlUp support articles at https://support.controlup.com/docs/audit-log and https://support.controlup.com/docs/centralized-audit-log.
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Read the entire article here...