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IGEL Related Training & Support Archives

IGEL training and support-related archives from inside the ControlUp Community on Slack.

New Report and Plans for Linux Integration Announced by ControlUp Team

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The ControlUp team announced the availability of a new report and mentioned their plans to add Linux (specifically IGEL and Stratodesk) to the platform. They are working on a stable delivery for Linux and will then add it to the report. Currently, Linux devices controlled by the vendor will not show on CU but once the team has a solution, they will appear on the report. The report can be found at https://support.controlup.com/docs/agent-version-report

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ControlUp on the Road!

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It’s always a pleasure to meet in person, chat, discuss technology, enjoy a drink, and share a few laughs. Therefore, I wanted to share the upcoming events we will attend. We would love to meet you if you plan to attend or are considering it.  Please stop by our booth and let us know you are a community member! ;) if you’d like to schedule a meeting with one of us to discuss anything in more detail, please let me know, and I will ensure you are well taken care of.

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IGEL thin clients using port 44484 for trace routes in Edge DX

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According to the source code, Edge DX uses traceroute or tracepath to perform trace routes, depending on which one exists. For IGEL devices, only tracepath seems to be available. The port used is random, but usually starts at 44444 and adds a varying modifier based on the version. It is possible that IGEL or the underlying OS uses a static offset. On 12/31, the security team noticed traffic on port 44484 from our IGEL thin clients, which may be caused by additional Network Latency targets set in Edge DX settings. To confirm, they will disable the targets and monitor the traffic.

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Troubleshooting Remote Control on Windows 11 Entra Machines

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ControlUp users are discussing the behavior of Windows 11 Entra joined machines when connected to VPN and trying to perform remote control sessions. The upcoming 2.15 agent may resolve these issues and can be tested on lab machines before rollout. The new agent also includes the ability to reconnect through reboot. The reconnect may take up to a minute due to data collection intervals and IP updates.

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ControlUp Community Radio – Episode #15 – A Conversation with Antony Awaida & Andy Tynes of Apporto

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Join us for Episode #15 of ControlUp Community Radio, where host Douglas Brown sits down with Antony Awaida, Founder and CEO of Apporto, and Andy Tynes, Head of Sales and Alliances. In this episode, Antony and Andy share the story of Apporto’s growth, its leadership in the education sector, and plans to expand into other industries. They discuss Apporto’s unique cloud-based approach to EUC, innovative technology, and how they’re reshaping the VDI market.…

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Understanding Traceroute and Missing Hops

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A discussion about missing hops in a traceroute was had, with a user providing a possible explanation that some nodes may not allow ICMP ping. It was suggested to use the Windows tracert command to replicate this. Other users chimed in with similar experiences and further clarification on how traceroute works. It was concluded that this can be a temporary issue or it may be due to nodes not allowing ICMP traffic. The example used to demonstrate this was pinging Google, which does not allow ICMP ping. The initial user thanked everyone for their help.

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Understanding ControlUp Edge DX on Igel

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A user asked about running Edge DX on Igel. They wanted more data to help with a VDP connect issue and hoped to see it from the Igel side. Another user listed the information they can see from Edge DX, such as device performance, processes, applications, and events. They also mentioned the ability to remotely assist and run scripts for data collection. ControlUp Edge DX can be found within configuration/system events.

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